Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We carry all the necessary insurances and we will guarantee our work meets Australian Standards. We warrant all our waterproofing based on us using our complete system including silicone.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Cape to cape Tiling is a Father and Son owned business. We saw an opportunity to provide the region with a professional service.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We have recently completed an iconic Southwest home with over 750m2 of natural Stone tiles and on all counts the builder and client are extremely satisfied with the finished product.

Question 4

What do you like most about your job?

Accepted Answer

We are a finishing trade, therefore knowing that when we leave the final product will be seen and appreciated for many years to come gives us great satisfaction.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Q Does he carry all the necessary industry insurances Q Is he/she or does he /she employ qualified tradespersons Q Can they provide the customer with a list of previous projects with contact names and numbers

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Q. Can we do and manage complete renovations A. Yes we can Q.We are often asked if we can provide advise on colour selection and interior design.  A. We can recommend interior design consulting.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Many years of doing quality projects in exclusive private homes has earned us a reputation for excellence, reliability and honesty.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We pride ourselves in the finished product and have been rewarded with MBA Building Excellence Awards    We provide a total quality service adding value and enhancing your homes appeal and functionality. All our work is done to Australian Standards.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Does the customer have building plans available? 2. Can we come to site to inspect and measure? 3. Have the tiles been selected?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. During the quotation period ask for our professional advice on all aspects of the job. 2. Consult with us about Tile selection and size prior to purchasing the tiles. 3. Consult with us about adhesive and grout selection prior to commencement.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We provide our customers with Free measure and quote followed by a professional service anywhere in the South West corner.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is based on local industry standard rates however the difference being we assure customers a Quality product within agreed time frames.

Question 13

How do you normally charge for your service?

Accepted Answer

Most of our work is charged according to unit rates per square metre or lineal metre. Subject to a projects complexity we can also charge on a "Cost Plus" basis.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We can deal with all aspects of Tiling and all Tile types, ceramic, porcelain and Natural Stone. We have experience in Large format Tiles and Natural Stone. We pride ourselves in providing a total service, procurement, planning and layout and application.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our Tradesmen are quality Tilers with many years of industry experience. We employ and train apprentices and we work closely with leading industry material suppliers so as to ensure that we keep well ahead of industry trends.

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