Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we’re a fully insured business and all our work is backed by a workmanship guarantee. We take pride in delivering high-quality services, and if anything isn’t quite right, we’ll make sure it’s sorted. Let us know what you need help with – we’re here to assist!

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

Thanks for your question. No, we do not require customers to share their COVID-19 vaccination status. We respect everyone’s privacy and follow all current health and safety guidelines to ensure a safe experience for both our team and our customers. If you have any specific concerns or requests, we’re always happy to discuss and accommodate where possible.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

Great question! We take the health and safety of our customers and team seriously. Our COVID-19 safety measures include:  - Regular hand sanitising and use of PPE when required - Keeping a safe distance during visits - Contactless quotes, invoicing, and payments available - Monitoring the health of our team and staying home if unwell  If you have any specific concerns or requests, feel free to let us know—we’re happy to accommodate wherever we can.

Question 4

How did you decide to get into your line of work?

Accepted Answer

Great question! I’ve always enjoyed working with my hands and solving practical problems, so getting into the plumbing and electrical trade felt like a natural fit. Over the years, I developed a passion for helping people with reliable, high-quality service, which eventually led me to start my own business. It’s incredibly rewarding to see the difference we can make in people’s homes and lives every day.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

Yes, there are so many great stories, but one that really stands out is a job we did for an elderly lady whose hot water system had suddenly stopped working in the middle of winter. We made it a priority to get there quickly, replaced the system the same day, and even helped her set it up and test everything to make sure she was comfortable. She was so grateful she wrote us a lovely handwritten thank-you note, which we still have at the office. Moments like that remind us why we do what we do!

Question 6

What do you like most about your job?

Accepted Answer

What I enjoy most about my job is the satisfaction of helping people—whether it’s fixing an urgent issue, improving someone’s home, or just making their day a little easier. I also love the variety—no two days are ever the same, and every job comes with its own challenges to solve. Plus, I get to work with a great team who share the same passion for quality and service.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

When hiring a service professional, it’s important to ask the right questions to ensure you're getting someone reliable and qualified. Here are a few key ones:  1) Are you licensed and insured? This protects you in case of any accidents or issues.  2) Do you offer a workmanship guarantee? A professional should stand behind their work.  3) Can you provide references or examples of past work? This helps you gauge their experience and reputation.  4) What’s included in your quote? Are there any potential extra costs? Clear pricing upfront helps avoid surprises later.  5) How soon can you start and how long will the job take? Good to know for planning and expectations.  6) Do you have experience with this specific type of job? The more experience, the smoother the process usually is.   Asking these questions can give you peace of mind and help you choose the right professional for your needs!

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Are you licensed and insured? Answer: Yes, we’re fully licensed and insured. This means we meet all legal requirements and you’re protected in the unlikely event of any issues.  2. Do you guarantee your work? Answer: Absolutely. We offer a workmanship guarantee on all services. If something isn’t right, we’ll come back and make it right—no hassles.  3. How much will it cost? Answer: We provide clear, upfront quotes with no hidden fees. Once we assess the job, we’ll give you a detailed breakdown so you know exactly what to expect.  4. When can you start? Answer: We aim to respond quickly, especially for urgent jobs. Once we know the details of your project, we’ll schedule the earliest available time that suits you.  5. How long will the job take? Answer: This depends on the type of work, but we’ll always give you a time estimate upfront—and we stick to our timelines as best we can.  6. Do I need to be home during the work? Answer: Not necessarily. As long as we have access and clear instructions, we can complete most jobs without you needing to be there. We’ll keep you updated along the way.  7. What happens if there’s an issue after the job is done? Answer: If anything pops up, just give us a call. We stand by our work and are happy to come back and fix it.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What makes me reliable and trustworthy is my commitment to doing the job right the first time. I take pride in being honest, showing up on time, communicating clearly, and treating every job like it’s my own home. With years of hands-on experience, the right qualifications, and a solid track record of happy customers, you can count on me to deliver quality work you can trust—no shortcuts, no surprises.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

We have a very good customer service.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Great question! Before providing an accurate quote, there are a few key things we usually need to know:  Type of service required – Whether it’s plumbing, electrical, heating & cooling, or something else. Location of the job – So we can factor in travel and accessibility. Scope of work – A clear description of what needs to be done (e.g. replace a hot water system, unblock a drain, install a split system). Access to the property – Any limitations or special arrangements needed to get the job done. Urgency or timeframe – Whether it’s an emergency or a job that can be scheduled in advance. Photos (if possible) – Photos help us give a more accurate estimate without needing to visit right away. The more detail you can provide upfront, the more accurate and transparent we can be with pricing.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Great question! Here are 3 simple ways customers can save money before we even start the job:  1. Be Clear and Detailed Upfront Providing as much information as possible—photos, a clear description of the issue, access details—helps us prepare properly and avoid surprises or extra costs on the day.  2. Combine Jobs Where Possible If you have a few small tasks around the home (like fixing a tap, checking a switch, or servicing your heater), bundling them into one visit can save you on call-out fees.  3. Prepare the Work Area Ensuring the area is clear and accessible (like moving furniture or clearing under sinks) helps us get straight to work, saving time—and time is money!

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, we’d love to offer something special for Oneflare customers! Mention this ad when booking and receive $50 off your first service (minimum spend applies).  Whether it’s plumbing, electrical, or heating & cooling, we’re here to help—and this is our way of saying thanks for choosing us through Oneflare.  Get in touch today to book your job or request a free quote!

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we focus on delivering real value—quality workmanship, reliable service, and no hidden costs. We price our jobs fairly based on the scope of work, not guesswork, and we always aim to get the job done right the first time to save you money in the long run.  Plus, we offer upfront quotes, so you know exactly what to expect before we begin. No surprises—just honest, professional service at a fair price.

Question 15

How do you normally charge for your service?

Accepted Answer

We normally charge based on the type and scope of the job. For most services, we offer upfront fixed quotes so you know exactly what the cost will be before we start—no hidden fees or surprises.  For smaller jobs or emergency call-outs, we may charge an hourly rate plus materials, but we’ll always explain everything clearly before any work begins.  If you’d like a quote, just send through a few details or photos of the job, and we’ll get back to you quickly with a fair and transparent price.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, we specialise in residential maintenance and emergency services across plumbing, electrical, heating & cooling, and drain cleaning. We're known for our fast response times, quality workmanship, and reliable service—especially when urgent issues pop up.  Whether it’s a hot water system replacement, switchboard upgrade, split system installation, or blocked drain, we’ve got the tools, team, and experience to handle it efficiently and professionally.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We bring a wealth of hands-on experience backed by the right skills and qualifications. Our team is fully licensed and trained across plumbing, electrical, heating & cooling, and drainage services. With years of experience handling everything from routine maintenance to complex emergency jobs, we’ve seen it all and know how to get it done right.  We also stay up to date with the latest industry standards, safety regulations, and product knowledge to make sure we’re always delivering top-quality service. You're in good hands with a team that’s professional, qualified, and genuinely cares about getting the best result for you.

Ballarat Emergency Plumbing and Electrical

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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