Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and guarantee our workmanship and roofing membranes, with warranties up to 12 years available on our coatings.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I loved the concept;  restoration seemed to me a great service that saved customers a fortune when compared with a re-roof, which was usually unneccessary, and looked fantastic. I was impressed by the process and inspired by the way in which a dirty, damaged roof could be transformed.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Recently, one of the guys returned to a just completed job for a large family with 6 children to offer them a haul of toys his children had grown out of. It was nothing for him but seemed to mean a lot to them, the kids loved it!

Question 4

What do you like most about your job?

Accepted Answer

Certainly the customer satisfaction. We believe in what we do and take a lot of pride in our work, and so when we deliver the finished product to a happy customer we feel a great sense of satisfaction.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Is the business independent and local or part of a franchise? An independent local has the autonomy and flexibility to provide tailored service to meet customers specific needs and is unincumbered by franchise fees. With Axiom, this translates into the highest standard of work at a lower price.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How durable are your coatings? We use the best primers and highest quality 100% acrylic Nutech roofing membranes, with warranties up to 12 years available. Can terracotta tiles be painted? Yes! Nutech has recently pioneered the development of a primer suitable for terracotta tiles.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As the owner of Axiom Roof Restorations, I insist upon the highest level of integrity from myself and expect no less from any of my staff, from administration through to tradesman. Our customers deserve tradesmen who are on time, reliable, perform quality work and are honest at all times.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a local business providing the highest quality professional roof restorations, using only the best 100% roofing membranes by Nutech

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We ascertain the customers wishes and gather relevant details to book an inspection and assessment of their roof. Providing our findings to the customer, we then consult with them to select a preferred roofing membrane from our range. At this stage an accurate, tailored quote is provided.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Depending on the circumstances of the individual job, there is the potential for the customer to undertake some tasks relating to preparation that could translate to savings;  this can be discussed after initial inspection.

Question 11

What makes your pricing competitive?

Accepted Answer

We are able to offer competitive pricing whilst using the worlds leading materials because we tailor our quotes to our customers individual requirements, rather than using formulaic 'by the square meter' pricing,  which translates into both attention to detail and savings for our customers.

Question 12

How do you normally charge for your service?

Accepted Answer

We quote on the basis of our customers individual needs. All roofs differ despite their size, as such we take a tailored approach to give our customers the fairest price.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in the restoration of tired old tile and metal roofs. Our service starts with a detailed inspection to determine your roof's needs, followed by pressure cleaning, carrying out repairs as necessary, sealing and painting using the worlds best 100% acrylic roofing membrane, by Nutech.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our professional staff represent the full spectrum of roofing specialities to suit all customer requirements, with years of experience in all aspects of restoration.

Axiom Roof Restoration

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