Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

u Ch Chain Pty Ltd is fully insured (public liability and relevant cover) and we back our workmanship with a guarantee. Manufacturer warranties apply to supplied products — ask us for certificates and warranty details.

Question 2

What do you like most about your job?

Accepted Answer

What I love most is transforming Melbourne backyards into beautiful, functional spaces — and seeing customers’ faces when a project is finished.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Are you licensed and insured, and can you provide proof of insurance? 2. Do you have experience with this specific product (e.g., Eko decking, sliding gates) and can you show recent Melbourne references/photos? 3. Will you provide a detailed, itemised written quote that includes materials, labour, removal, GST and any permit assistance? 4. What warranties and workmanship guarantees do you offer, and will these be provided in writing? 5. Do you handle council permits and compliance for Melbourne/VIC, and what is the expected timeline from start to completion?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do you service my suburb in Melbourne? Yes — we cover the entire Melbourne metropolitan area. Tell us your suburb when you enquire and we’ll arrange a free on-site inspection and quote.  How much will this job cost? Costs depend on scope, materials and site conditions (e.g., access, slope, removal). We provide a free, itemised on-site quote so you get a clear price with materials, labour and any additional costs shown.  How long will the installation take? Timeline varies by product and job complexity. We assess your site and include an estimated start window and project timeline in your written quote so you know what to expect before work begins.  Are you licensed and insured? Yes — Au Ch Chain Pty Ltd carries appropriate public liability insurance and complies with trade requirements. We can email or show proof of insurance on request.  What warranties and guarantees do you offer? We provide a workmanship guarantee and supply manufacturer warranties where applicable (for Eko Decking, gates, etc.). Exact warranty terms are included in your written quote.  Do you handle council permits and compliance in Victoria? We advise on Melbourne/VIC requirements, prepare permit documentation when needed, and guide you through the process. Some permits may need to be lodged by the property owner — we’ll explain who must lodge and what’s required.  Which materials and brands do you use, and are they suitable for Melbourne weather? We use quality materials including Eko composite decking, treated timber, aluminium, steel and safety glass for pool fences. We choose products specifically for durability and performance in Melbourne’s climate and will recommend the best option for your site.  Can you do custom designs, or only standard products? Both. We supply prefabricated systems and fully custom solutions — gates, pergolas and decking can be tailored to match your home and style. We’ll show design options during the site visit.  Do you offer maintenance and repair services? Yes — we provide repairs, maintenance and seasonal advice to keep decks, gates and fences performing well. Ask about maintenance plans when you request a quote.  What are your payment terms and deposit requirements? We issue a written quote with clear payment terms. Typically we ask for a small deposit to secure the booking, progress payments for larger jobs, and final payment on completion. Accepted payment methods and exact terms are confirmed in your contract.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We’re fully insured, use only quality materials, and provide written quotes and warranties. Our reputation in Melbourne comes from honest pricing, clear communication and on-time delivery.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Customers choose us because we’re Melbourne-focused, fully insured, provide honest quotes, and back every job with a workmanship guarantee. We deliver quality, reliability, and lasting results.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before giving a quote, we need to know your location, product choice, site size/measurements, access conditions, and any custom design or compliance requirements.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

How can a customer save money before we start the work?  Have clear measurements & plans ready – Knowing the approximate size of your deck, fence, or gate helps us prepare a more accurate quote and avoid unexpected extras.  Decide on materials early – Choosing between Eko Decking, aluminium, timber, or glass before we start reduces delays and helps us source the best-value supplies.  Prepare the site in advance – Clearing the area of old structures, rubbish, or obstacles saves time and labour costs, allowing us to focus directly on installation.

Question 9

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we combine high-quality materials, expert workmanship, and Melbourne-focused service without unnecessary markups. You pay for value, not hidden costs.

Question 10

How do you normally charge for your service?

Accepted Answer

We charge based on the scope of work, materials, and site conditions. You’ll receive a detailed, itemised quote covering labour, materials, and any permit or compliance costs.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in decking, fencing, gates, pergolas, pool fencing, and security doors for Melbourne homes, with a strong focus on durable, weather-resistant materials like Eko Decking and compliant installations.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team has years of experience installing decking, fencing, gates, pergolas, pool fencing, and security doors in Melbourne. We are fully trained, insured, and use best-practice methods to ensure safe, high-quality results.

Au Ch Chain Pty Ltd

Business contact details

Opening hours

Business description

Browse fencing experts by suburb

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

What do you like most about your job?

Need an expert?