Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. 100% Guaranteed!

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

I am fully vaccinated!

Question 4

How did you decide to get into your line of work?

Accepted Answer

I’ve always had an eye for detail and take pride in keeping spaces clean and organised. I started helping friends and family with their homes and realised there was a real demand for reliable, quality cleaning services. That inspired me to turn it into a business. I enjoy the work, and I love the satisfaction that comes from helping clients feel good in their own spaces.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of my favourite stories is from a client who had just returned home after surgery and was feeling overwhelmed by how much the house needed cleaning. I did a deep clean for her, and when she saw the results, she got emotional and told me it was the first time in weeks she felt relaxed in her own home. It reminded me that what I do isn’t just cleaning—it really improves people’s lives.

Question 6

What do you like most about your job?

Accepted Answer

What I like most about the job is the satisfaction of seeing immediate results. There’s something really rewarding about turning a messy or cluttered space into something clean, fresh, and welcoming. I also enjoy helping people feel more comfortable and less stressed in their homes or workplaces.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you bring your own cleaning supplies and equipment?  What’s included in your standard clean?  Do you have police checks or references?  How do you price your services—by the hour, flat rate, or per job?  What happens if I’m not satisfied with the service?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. What kind of cleaning services do you offer?  Answer:  I offer a range of services including regular home cleaning, deep cleaning, end-of-lease cleans, and commercial cleaning. I can also tailor the service to fit your specific needs—just let me know what you’re looking for!  2. Do you bring your own cleaning supplies and equipment?”  Answer:  Yes, I bring all the necessary cleaning products and equipment with me. If you have a preference for certain products—like eco-friendly or allergy-sensitive cleaners—I’m happy to use those too.  3.Do you have police checks or references?”  Answer:  Yes, I have a current police check, and I can provide references or testimonials from happy clients if you’d like.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I take pride in being reliable, consistent, and detail-oriented. When I commit to a job, I show up on time, communicate clearly, and make sure the work is done thoroughly every time.  I also have a current police check and public liability insurance, so clients can feel safe and protected. Many of my clients trust me with their homes and keys, and I work hard to maintain that trust through respect, care, and quality service.  I believe trust is built through action—not just words—so I always aim to exceed expectations and leave clients feeling confident and satisfied

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

I genuinely care about the quality of my work and the satisfaction of my clients. I’m consistent, trustworthy, and I always make sure the job is done properly—not rushed. I understand that letting someone into your space is a big deal, so I treat it with care and professionalism every time.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Type of Cleaning Needed  2. Size & Layout of the Property  3. Condition of the Space  4. Access to the Property   5. Budget or Quote Expectations.

Question 12

What makes your pricing competitive?

Accepted Answer

Absolutely. I keep my prices reasonable to stay affordable, especially for regular clients. I believe in offering quality service at a fair rate, with no hidden fees or rushed work.

Question 13

How do you normally charge for your service?

Accepted Answer

I typically charge either an hourly rate or a flat fee, depending on the type of cleaning and the size of the property. Or I’m happy to discuss your specific needs and give you a free, no-obligation quote before we start.

AMENTI SPARKLE SERVICES

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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