Question 1

How did you decide to get into your line of work?

Accepted Answer

I was working for a company and I was working my butt off and only getting a percentage of what I was worth. So I put an ad in the local paper and the rest was word of mouth

Question 2

Do you have a favourite customer story you would like to share?

Accepted Answer

I cleaned a ladys home and she said that her husband and her were going out for tea so as not to dirty the kitchen. The husband then said spose we are sleeping on a park bench so we dont mess the bed up!

Question 3

What do you like most about your job?

Accepted Answer

I love my work. It long hours but at the end of the day when I see a house thats sparkling I makes me proud to own my business. When a customer comments on how it looks and smells great

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

You should ask if they have a police clearance and references as I wouldnt want strangers in my home going through my personal belonging

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common questions are about where do I leave the key. Do I cut one for you. I do have keys to the majority of my clients home and the money can be left on the bench of deposited into my account

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am the owner and its very important to me that the job is done correctly

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

I am an owner operator and pride myself in my business. I am available 7 days a week and offer discounts to aged pensioner. I also donate my time in raffles and have donating countless hours this year alone

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

If i am going to do a quote I ask to inspect the job so I can see what needs to be done. I have made mistakes by quoting a job on the phone and turning up and thinking I was in an episode of Hoarders.

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

I give advice on cleaning ovens before I begin such as spraying it and I usually take the trays home with me and bring them back the next day. Leaving a list is a great idea. Like things that are more important than others to be done on the day. On the back of my business cards I have if you refer a client you get and percentage off your next clean

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

One Flare customers are given the option to pay as they go or on a monthly basis

Question 11

What makes your pricing competitive?

Accepted Answer

I charge the same rate as most cleaners in Albury. I personally think cleaners are worth their weight in gold

Question 12

How do you normally charge for your service?

Accepted Answer

I charge a minimum 2 hours on a regular house clean. I provide fortnightly and monthly billing. If you are on a pension or just are not doing so well financially. My prices will be reduced with in reason and what the circumstances are

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in end of lease cleans. We offer week/fortnightly and monthly cleans from houses to commerical business.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have a police clearance first aid and references. I have cleaned motels and resorts for larger companies this is where I got my experience and then I realised all the blood sweat and tears I was putting into some one elses company wasnt getting me any recoginition for all my hard long hours

Abracadabra Cleaning Service

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