Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured with a leading Pest insurance company Rapid Solutions a Termite and Pest insurance company which excels on ongoing support for both ZONE PEST and our clients,we offer a 12 month warranty on domestic pest sprays and a 3 month warranty of commercial shops with any ongoing support on future termite activity on your property.

Question 2

How did you decide to get into your line of work?

Accepted Answer

After my 1st child being born i noticed a scorpion under my baby's cot so i took it in my stride to protect other families from pests.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

My favourite story is of a beautiful home in Cabarita beach NSW, on the inspection I found a large trail of termites in a sandy subfloor in a tree trunk and in pieces of timber leading to the basement garage then leading up into a bathroom leaking tap just under a beautiful decking which would have cost thousands to replace, using thermal cameras and getting dirty checking every area of the subfloor made it possible to detect and treat the massive trail on 10 meters of termites. Most firms have gone in cheap and rushed the inspection and would have missed the trail, ever since then we have managed many more properties and for that client and have been referred to more friends and now have new clients which recommend us also.

Question 4

What do you like most about your job?

Accepted Answer

Protecting families and family homes, managing investment properties from pests and timber pests that cause damage and endanger families, trying to have a happy medium in relation to pests and persons not going overboard on the environment and the eco system, having clients thank me of my professional service and peace the mind that we can help the client and helping people from disasters with genuine and honest help.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What do you do when you conduct a pest treatment? what areas do you treat? Ask if thermal cameras are an extra charge, how long does a treatment take(2 hours for a large home).do i need to leave site when conducting a pest treatment,what areas do you spray and treat, do i get reports and paperwork?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The client has asked about the previous pest firm being rude and uninformative, I am a people person and love to chat and give free advice about all thing pests.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Zone Pest is my own business which i have worked very hard to start and continue to give above standard services, also being a father of three children and a wife to manage our family we know the importance of a trusted person in your community and family home to do what is right for your family.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Zone Pest is an independent, family operated and run Termite and Pest Management business who prides themselves on great customer service and excellent knowledge on all aspects of pests and termites.With ongoing training to keep up with the latest treatments backed by major companies like Bayer, Ensystex and Globe and Garrards, We treat your home like we would our own, and offer a non rushed and thorough service which is only experienced by Contracting us to site and seeing for yourself.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know type of home and property including any outside buildings that you require treatment or inspections such as do you have a concrete flooring or subfloor, is it a full timber home or brick veneer, where the dwelling is located(Rural). just so we can give more time for the service.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Zone Pest will save you money over time due to our thorough services setting up a annual treatment or detailed termite inspection, if there are termites on site we can stop unnecessary entry into your home damaging timbers and materials. 1. Conduct the treatment or inspection in detail with non rushed services. 2. Combo packages. 3.12 month warranties on urban pest sprays and treatments.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

have a combo deal where a Termite inspection and pest treatment $350.00 inc gst residential home with our 12 month warranty on ants, cockroaches, spiders.

Question 12

What makes your pricing competitive?

Accepted Answer

All our pest treatments come with warranties and are also backed with our professional and thorough services and friendly customer services.

Question 13

How do you normally charge for your service?

Accepted Answer

We offer free consultations to your home or over the phone estimate, we offer no hidden costs. We accept payment via cash, EFTPOS or direct deposit on the day of service, merchant facility on site for credit cards and saving accounts.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Termite Management, Pre purchase timber pest inspections, termite inspections, thorough and non rushed services both termite and pest treatments, termite barriers and monitoring and KORDON Physical Barriers.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Having 3 years experience in the Industry and also qualified Landscape professional, Certified termidor applicator, Sentricon management, Exterra certified management, timber pest licence, urban pest, KORDON Accredited installer and ongoing training in all aspects of termite and pest keeping us in the loop of any new techniques and treatments.

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