Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Your Virtual Business Centre WA Pty Ltd is a fully insured company and guarantee that all work carried out is done in a professional and confidential manner. We offer NDA's and other Agreements when required.

Question 2

How did you decide to get into your line of work?

Accepted Answer

My family has always been in business so I grew up in a business environment.  Straight out of school I actually trained as a nurse but I had my own dreams.  My caring and nurturing personality soon led me to the business arena of helping small business owners fulfil their passions and dreams.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Karina, Of all the things I did in 2012 in terms of growing my Osteo business and stream lining our day-to-day operations, getting you on board has had the most profound positive effect, so thanks!  My stress level also thanks you!

Question 4

What do you like most about your job?

Accepted Answer

It's wonderful to help small businesses grow and see the owners getting back their time to focus on what they need or want to be doing, whether it's spent growing their business or having more free time for family and holidays.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you provide professional and personalised phone answering services and pass on messages in a timely fashion? Will you put appointments directly into my diary?  Do you work with a Waiting List?  Do you send out sms appointment reminders?  Are all your team local and based in Western Australia?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do I need to change my ph number?  No - we provide a ph number and dedicated ph line to you and you simply divert your number to our number 24/7 or whenever you want.   How do you know to answer in my business name?  We program our special software to display your business name when your line rings.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Don't just take our word as proof, see what our clients say about us!  Go to www.yvbcwa.com.au to view some of our testimonials.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Your Virtual Business Centre provides a very personalised and professional Phone & Diary Management Service for your business and will answer all incoming calls in your business name.  We will meet with you and learn about your business so that we can provide a very personalised service.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

It would be great to know your business name and type of product/service you provide. An average of how many incoming calls you expect in a week.  What type of online diary you are currently using - Google or Industry based calendar.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

By utilising our services you will be saving money by not paying full time wages/salary, PAYG, Sick Leave, Annual Leave and replacement staff during annual leave,  Superannuation, Workers Compensation Insurance, any other insurances, training, staff conveniences, office space, computer, etc etc.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We would like to offer Oneflare customers the opportunity for a free consultation to determine how we can best be of service to you.  You can choose either a face to face meeting, Skype or phone conversation.

Question 12

What makes your pricing competitive?

Accepted Answer

Compared to actually employing an on-site office admin person, you would be paying Your Virtual Business Centre less than half of those outgoing costs.  If you think you can’t afford to outsource your strategic needs to Your Virtual Business Centre, instead ask yourself if you can afford not to.

Question 13

How do you normally charge for your service?

Accepted Answer

Phone answering and message forwarding via email service is charged monthly in arrears.  Phone & Diary Management Packages are payable month in advance with 7 days on the account.  Any consumables are charged in arrears.  There is a minimum 3 month term for Phone & Diary Packages.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Your Virtual Business Centre specialise in providing phone & diary services to the Allied Health Industry particularly for Psychologists, Chiropractors, Physiotherapists, Podiatry and Osteopathy.  The other areas of focus are all types of Cleaners and also in the Trades - Landscapers, Pest Control..

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Your Virtual Business Centre (Formerly Canning Bridge Business & Secretarial Services) was established in 1990 to provide flexibility for growing businesses.  Our staff are excellent virtual receptionists, office administrators, typists and can adapt to the needs of your business.

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