Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, I am insured business. I have my studio locates on Suite 104, 127 York Street, Sydney NSW 2000. I deliver my work in quick turnaround.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I used to be a dedicated company auditor working in a big accounting firm, 2 years ago I started to a lot more photography and dancing as my passion, and I went full time 1 year ago (quit my job). Photography passion set me free and creative, with more opportunities.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have a personal branding customer, she is a Pilates instructor, I helped her to shoot a brochure of Pilates poses, as well as shooting her Pilates class in studio and Bondi beach. We then become really good friends, she refers me many jobs when she is doing branding promotion and modelling work.

Question 4

What do you like most about your job?

Accepted Answer

I love my job when I can meet and connect with my clients in different industries, I can be creative and also push myself with my photography, it's always been a great journey to explore with my client rather than doing what I could do in the past. I also love doing portrait and get the best of him.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should ask the photographer their portfolio or past projects, and make sure they have the skill and experiences. However if a photographer not having similar experience on a particular style, can also work with if he or she have creative mind and passion for the art.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers commonly ask when and how I deliver the photos? For large amounts, I upload them into dropbox, and send the link to client to direct download, usually within 1-2 days. For small amount of photos, I send via email or upload on my website (client area).

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I highly value my time and my client's time, I make sure sufficient work is done at planning stage and properly communicated with the expectation of the shoot as well as the results. I always show up on time and also give away bonus photos because I have great passion on photographs.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

York Street Photography is in a hand of a creative and passionate lady Shelly Chen. Herself is never afraid of change and challenges, brave to find that unique angle and perspective for her photograph, and work hard on every single subject.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Generally I need to know the time, location, length of the project, reference photos (or photograph guideline), objective of the project, and the amount of photos to be delivered.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

I have a customer sheet to fill out via Google form, so I understand the scope of work before the engagement. Secondly reference photos will be discussed with customers or any photo guidelines to follow, to make sure I deliver the ideal results. Lastly I use my website for making a time booking

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For one flare customers, I offer $10 off on individual corporate headshoot booking, only $89 for 3 professional looking photos for linkdin, CV, company website, social media or marketing. 10% off for recurring booking. 5% referral credit is also redeemable for future booking or cash back.

Question 12

What makes your pricing competitive?

Accepted Answer

My pricing also include planning, design, styling, and post production. Generally delivering the images in 1-2 days. And for certain shoots the studio hire is also included without extra charge.

Question 13

How do you normally charge for your service?

Accepted Answer

My package starting from $220 per shoot for commercial and businesses, 1 hour of content shoot, including design, and retouching 10-15 image. Corporate headshoot is starting from $99 per person and package of $280 to start for an office of staffs.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Corporate Portrait photography, Food photography, Commercial photography for retail and e-commerce businesses, life style photography for business marketing and content creation

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Her knowledge expands on styling, retouching, social media managing, content writing, and designing, which all around one single goal, maximise the business marketing effect with superb photographs.

York Street Photography

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