XMovers

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Reviews (117)

• Stephanie R

  NEW

  Google review

  16 Aug 2025

  The guys did a wonderful job of moving our very large home. They were careful with all our fragile items, ensuring they were wrapped in blankets and plastic. We are so grateful for their excellent assistance at a such a competitive and reasonable price. We very much appreciate the guys who worked so hard to move us and we wish them all the best for the future. Thank you! 😊
  XMovers

  replied

  16 Aug 2025

  Hi Stephanie, Thank you for your feedback! We’re thrilled to hear that you had a great experience with XMovers. As a trusted removalist company in Brisbane, we pride ourselves on delivering reliable, stress-free moving services. Your support means a lot to us, and we look forward to helping you or your friends again in the future!
• Hugo v

  NEW

  Google review

  12 Aug 2025

  To start on a positive note: they did arrive on time and were friendly. For the rest, I am mainly disappointed. I selected XMovers based on the good reviews. Unfortunately, a lot went wrong with our move, which turned out to be a very unpleasant and stressful day. We moved with a 4-ton truck last year, and knew we had a bit more stuff this year, so the 5-ton truck we booked with XMovers should do. On the day, 2 guys - who turned out to be uni students, not professional removalists - turned up in what looks exactly like a 4-ton truck, the size you can still drive on a standard drivers licence. It didn't fit in 1 load and they had to make a second trip after all. I'll admit my part in this though - I probably underestimated the amount of stuff. As they were packing the first load, they managed to add a 40cm scratch in the timber floor. Disappointingly, they did not want to take responsibility for the scratch, something that was so obviously the result of their work. After a phone call with boss Sachin, the boss assured me they would pay for the damage. The students later told me they have to pay any damage under $3000 out of their own pocket, which explains why they were reluctant to take responsibility initially. I ended up mitigating the scratch myself using wax, as I didn't want the hassle with the rental agent to get my bond back (and I had limited faith that XMovers would actually pay out if needed). When I booked their service, the pricing structure I received on the phone was different to the email confirmation they sent before the move, something they made me aware of only when it was payment time on the day. When booking, I explained there was a steep driveway where I was moving to, and I accepted I'd pay an extra $100 for that. There was also a call-out fee of $100, and the hourly price was $125. What they didn't say, is that the pace of the removalists goes down 100% when they see a steep driveway. My partner and I decided to help the students with lifting everything up the driveway as otherwise, the costs for this job would not have doubled but quadrupled. What they also didn't say is that they charge an extra $80 for every stairs they see in both the old house and the new house - even if 80% of the stuff was already downstairs in the garage ready to be picked up. They also didn't say there is a "heavy lift" fee of $100 which is not just for a piano or similar, but also counts for a treadmill, which is more awkward than heavy. While the initial quote was approx $700, they made me pay more than double. I didn't receive a tax invoice / receipt for that money. I sent 2 email reminders about this (no response), and 2 attempts to reach them by phone (no answer), still no receipt. Only when I called from a different number, they picked up the phone - and told me a tax invoice is coming same day. Three days later, I finally received a receipt. This was 4 weeks after the move. In general, I am just disappointed with the level of professionalism of the removalists. They did not have handy removalist gear like mattress straps, they didn't even bring a bottle of water or lunch, and they rocked up in sneakers. Clearly not a professional removalist company, or at least not experienced removalists. I will not use their services again.
  XMovers

  replied

  13 Aug 2025

  Hi Hugo, I sincerely apologise that your experience with XMovers did not meet your expectations. To clarify a few points: • Quote & Pricing: We sent you the quote by email before booking, outlining our hourly rates and heavy lift fee ($100). You replied to the same email confirming the booking. We do not offer fixed-price jobs; moves are charged hourly, and the access and volume of items on the day naturally extended the total time required. • Scratch on Timber Floor: I confirmed in writing during the move that if any damage occurred, we would take responsibility. I’m sorry this caused you concern on the day. • Team Experience: The movers assigned to your job have each completed more than 100 moves and follow our standard moving procedures. • Invoice Timing: As your payment was made partly in cash and partly via bank transfer, it took time for our system to reconcile before issuing the invoice. I apologise for the delay in sending it through. We take all feedback seriously and will use your comments to further improve our communication and service delivery.
• SACHIN C

  NEW

  Google review

  12 Aug 2025

  Best company ever.
  XMovers

  replied

  13 Aug 2025

  Hi Sachin, Thank you for your feedback! We’re thrilled to hear that you had a great experience with XMovers. As a trusted removalist company in Brisbane, we pride ourselves on delivering reliable, stress-free moving services. Your support means a lot to us, and we look forward to helping you or your friends again in the future!
• Marcus N

  NEW

  Google review

  10 Aug 2025

  The boys at X movers were phenomenal! The manager saved me from a nightmare booking with CBD movers who wasted my time and left me high and dry. Not only did they go out of their way to help me out, they were quick, professional, and very friendly. They are the guys to call, not only can you count on them, but you can count on them when other companies fail you. He gave me a great deal, Beating CBD movers price and service, not to mention saving the day. Truly thankful to the boys and the company!!
  XMovers

  replied

  13 Aug 2025

  Hi Marcus, Thank you for your feedback! We’re thrilled to hear that you had a great experience with XMovers. As a trusted removalist company in Brisbane, we pride ourselves on delivering reliable, stress-free moving services. Your support means a lot to us, and we look forward to helping you or your friends again in the future!
• gavin b

  NEW

  Google review

  07 Aug 2025

  Fast and careful and helpful with the entire process.recommend.
  XMovers

  replied

  13 Aug 2025

  Hi Gavin, Thank you for your feedback! We’re thrilled to hear that you had a great experience with XMovers. As a trusted removalist company in Brisbane, we pride ourselves on delivering reliable, stress-free moving services. Your support means a lot to us, and we look forward to helping you or your friends again in the future!

Frequently asked questions

• Are you an insured business and do you guarantee your work?

  yes

Unique selling points

• Insurance Coverage for Peace of Mind:We offer comprehensive insurance options to ensure that your belongings are fully protected during the entire move.

• Experienced & Professional Team:Our team consists of highly trained movers who are professional, courteous, and have years of experience ensuring the safety of your items.

• On-Time & Reliable Service: We pride ourselves on being punctual and reliable, ensuring your move is completed on time, every time, without delays.

• Affordable Pricing with No Hidden Fees: What we quote is what you pay, making us a trustworthy and affordable choice for your move.

• Full-Service Moving (Packing, Unpacking, Storage): we provide full-service moving, including packing, unpacking, and even short-term or long-term storage options.