Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have a 20 million dollar Public Liability and if you are not satisfied then you will not pay for that installation.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I got involved in our industry from work experience at school, I knew straight way that I would enjoy this type of work at the it would be a lifelong career.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of the many great strengths is that we will be there if you ever lose power, there is nothing more satisfying as a business owner than hearing the relief in a customers voice when we explain that we will be there soon and we will have power back on shortly.

Question 4

What do you like most about your job?

Accepted Answer

Our industry is the most diverse and innovative with new products coming available every month.  It is important that you select a business that is across the latest in the area that you require assistance.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask for the license to ensure that suitable for the job. Ask for there insurances including public liability and workcover.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers commonly ask about price, the aesthetics of where the item is going and how quickly we can attend and quality.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have been in business for 13 years, we are more than happy to provide references giving you the confidence that we are very trustworthy business.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We have been in business for 13 years, we are Reliable, well presented and have the experience and knowledge to handle all area's of the electrical industry.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Be clear where the items are to be installed Take photos of the locations Be available if we need to attend to have a more detailed inspection

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Take photo's of the area you want an item installed. 2. Have the area clear as practicable 3. Be flexible where the point is to be installed as access might be limited, Moving a point half a metres may save hours and dollars

Question 11

What makes your pricing competitive?

Accepted Answer

We are very price competitive as we are a well presented and efficient business. Been in business for 13 plus years.

Question 12

How do you normally charge for your service?

Accepted Answer

We offer free quotes for the work so that you feel comfortable with the amount you are spending before we start.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialises in Residential, Hospitality and Office Environments - Lighting Design, Data and Phone, Access Control, TV, Sound and Clipsal CBUS Lighting control.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our tradesman have at least 5 year post trade qualifications. We are experienced to do the job right the first time.

Wire Not Electrical Pty Ltd

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