Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are fully insured and offer a 10-year warranty on products and installation.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we do not require customers to disclose vaccination status.

Question 3

How did you decide to get into your line of work?

Accepted Answer

We saw a gap in the market for high-quality, affordable double glazing tailored to Australian homes.

Question 4

Do you have a favourite customer story you would like to share?

Accepted Answer

A client near the airport said they slept through a storm for the first time thanks to our windows.

Question 5

What do you like most about your job?

Accepted Answer

Seeing the look on a customer’s face when their home becomes quieter, warmer, and more secure.

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask if the company uses in-house installers, what product brand they use, if they're fully insured, and what their lead times and warranty terms are.

Question 7

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do your windows block noise? – Yes, up to 80% less sound. Do you remove old windows? – Yes, we remove and dispose of them. Are they energy efficient? – Yes, rated to reduce heat loss and lower bills. Do you do timber frames? – Yes, we handle all wall types including brick and timber.

Question 8

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We only do one thing – premium uPVC double glazing. No subbies, no shortcuts, no delays. All installations are handled by our trained team, and every job is signed off by a supervisor.

Question 9

Why should a customer hire you over another service provider?

Accepted Answer

We use top-tier Schüco profiles, custom-manufactured in Sydney. All work is done in-house, including quoting, measuring, and installation. We focus on long-term quality, not quick volume.

Question 10

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need rough sizes or plans, number and type of windows or doors, installation method, colour, and access details (e.g. upper floors or scaffolding).

Question 11

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Book multiple items at once. - Stick with standard colours. - Get quotes and measure done outside of peak periods (summer/school holidays).

Question 12

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free delivery and free removal of old windows for any order placed this month.

Question 13

What makes your pricing competitive?

Accepted Answer

We manufacture locally and install in-house — no subcontractors, no double margins. You're paying for product and service, not middlemen.

Question 14

How do you normally charge for your service?

Accepted Answer

Fixed quote based on exact measurements, window type, and installation method. No hidden fees.

Question 15

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in uPVC double-glazed windows and doors for homes — built for noise reduction, energy efficiency, and bushfire safety.

Question 16

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team is trained specifically in uPVC installation. Every installer works only with our system, and every job is supervised and checked.

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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