Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

✅Yes, we are insured and definitely guarantee our work. We strive to do the job correctly the first time, we will advise you on a preventative measure to ensure so that where possible no chemicals are used if not required.

Question 2

How did you decide to get into your line of work?

Accepted Answer

✅I have built good relations with all my customer and Wilson's Pest control is my family name I take pride in providing a reliable service, building relationships with my customer to ensure I look after their needs in the most professional manner and ensure a long term relationship.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

✅Received random call advised the company that serviced them did not do the job properly and would not fix the problem. All the caller wanted was some help and advice, I offered to assist and resolve the issue over the phone turned out the random person was a franchise owner & now we have all his business

Question 4

What do you like most about your job?

Accepted Answer

✅Meeting new customers and more often they are referrals from previous jobs we have done. When a customer calls and says thank you, for finally resolving my pest problem.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

✅Pest Technician must provide a service docket to the customer. Wilson's Pest Control provide all our customers with a Service receipt detailing the areas treated, chemicals used and amount paid. This is the law.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

✅I have German Cockroaches and I cannot get rid of them no other pest company has been able to get rid of them either. A: Wilson's Pest Control will discuss your German Cockroach issue, provide you process to prepare for our service, and clean up your environment book a service if sever repeat service may be required. We have a proven process and treatment that works. We have resolved the most severe infestations. refer to our images.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

✅Wilson's Pest Control work with our customer and turn up on time, present well, do not damage your property, and listen to your needs

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

✅We only use quality products to ensure the job is done correctly the first time. We guarantee our work and take an interest in our customer’s needs. We are flexible, honest, and reliable; charge a fair price for the service we provide. We will consult, suggest improvements, and tailor a package for you.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

✅Tell us what pest is the issue, where is the problem, have you recently had a service,where is the problem, what suburb you are calling from, when would you like the service conducted, do you have any medical conditions ie asthma, what is your best contact number

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

✅Clean up, mop floors, clean behind fridge, empty bin, tell us what your problems are before we start the job.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

✅Oneflare customers mention ad when booking group jobs we will offer a discount. ie group job are where neighbours get together and book a service on the same day minimum of 2 service booking for discount to apply. Call to discuss options and quotes

Question 12

What makes your pricing competitive?

Accepted Answer

✅We quote a fair price as we only use the best and safest available products we take our time when servicing your needs. We guarantee all our work.

Question 13

How do you normally charge for your service?

Accepted Answer

✅The commercial business customer we can set up an account, terms are negotiated. The domestic application we offer payment by Credit Card, EFT or Cash

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

✅Wilson's Pest Control service the customer needs and ensure doing business with us is of mutual benefit and not a difficult complicated process, we aim to do the job correctly the first time.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

✅Fully accredited and licensed by EPA Pest Technician. Wilson's Pest Control is a Member of the AEPMA we operate under a strict code of conduct. Being a family business we are flexible. If you are a female or elderly person and would prefer a service conducted by a female we can accommodate this my wife is qualified and our daughter is a trainee, the others technicians are family as well Nephews, Son in law and friends we band together to get any job size done effectively and have fun in the process.

Wilson's Pest Control Commercial Domestic Industrial - Sydney

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