Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are fully insured, and we take great pride in the quality of our work. We guarantee our cleaning services — if you’re not satisfied, we’ll come back and fix it at no extra cost. Your satisfaction is our top priority.

Question 2

What COVID-19 measures do you have in place?

Accepted Answer

We take COVID safety seriously. Our team follows these measures:  • Regular hand hygiene and use of sanitiser  • Masks worn on request or as needed  • Use of hospital-grade disinfectants  • Social distancing where possible  • Daily health checks for staff  If you have any special requests or concerns, just let us know — we’re happy to accommodate them to keep everyone safe.

Question 3

How did you decide to get into your line of work?

Accepted Answer

I’ve always enjoyed helping people keep their spaces clean and organised. I saw there was real demand for reliable, quality cleaning services, so I decided to turn it into a business. It’s rewarding work — I love seeing the difference we make for our clients every day.

Question 4

What do you like most about your job?

Accepted Answer

I really enjoy making a visible difference for my clients. It’s satisfying to see a space transformed and to know I’m helping people feel comfortable and relaxed in their homes or workplaces. I also like the trust and relationships I build with my customers over time.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

• Are you insured? (To know you’re covered if anything happens)  • What’s included in your service? (So there are no surprises)  • Do you guarantee your work? (To make sure you’ll be happy with the result)  • What experience or training do you have? (To know you’re getting someone skilled)  • Can you provide references or reviews? (To see what others think)

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

✅ 1️⃣ Are you insured? Yes, we’re fully insured. It gives both of us peace of mind if anything unexpected happens.  ✅ 2️⃣ Do you guarantee your work? Absolutely. If you’re not satisfied, we’ll come back and fix it at no extra cost.  ✅ 3️⃣ What’s included in your cleaning? We offer customised services. Standard cleans include kitchens, bathrooms, dusting, vacuuming, mopping, and more. We also do extras like oven or window cleaning on request.  ✅ 4️⃣ How much do you charge? Our rates are competitive and depend on the size of the job. I’m happy to give you a clear, no-obligation quote.  ✅ 5️⃣ When are you available? We’re flexible! Just let us know your preferred time and we’ll do our best to accommodate you.  ✅ 6️⃣ What products do you use? We use professional, effective, and safe cleaning products. Eco-friendly options are available on request.  ✅ 7️⃣ Do you bring your own equipment? Yes, we bring all necessary equipment and supplies so you don’t have to worry about anything.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I take pride in being dependable, thorough, and honest with my clients. I always arrive on time, communicate clearly, and make sure the job is done to a high standard. I also understand that I’m working in your personal space, so I treat it with respect and care. Many of my customers come back or refer me because they know they can trust me to do the job right every time.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

I focus on quality, reliability, and personalised service. I don’t just aim to clean—I aim to make sure you’re completely satisfied every time. I’m fully insured for peace of mind, I guarantee my work, and I tailor my services to your needs rather than offering a one-size-fits-all approach. Many clients choose me because they know they’ll get consistent results, honest communication, and genuine care for their home or business.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To give an accurate quote, I usually need to know a few key details:  • Type of property (e.g. house, apartment, office)  • Size of the space (number of bedrooms, bathrooms, or square metres)  • Type of cleaning needed (regular clean, deep clean, end-of-lease, etc.)  • Frequency (one-off or ongoing service)  • Any special requests or problem areas (like ovens, windows, carpets, or pet hair)  • Location (to factor in travel time or parking if needed)

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Clear the Clutter: Removing personal items and clutter beforehand makes the cleaning faster and easier, so you pay only for the actual cleaning time.  2. Regular Maintenance: Keeping up with regular cleaning (even light daily tidying) helps avoid the need for expensive deep cleans.  3. Communicate Clearly: Be upfront about your priorities and any problem areas. This way, the cleaner can focus on what matters most to you and avoid unnecessary work or costs.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes we offer First_10% off if you they book through our website directly by simply applying the voucher code in payment section.  Website : Arvocleaning.com.au

Question 12

How do you normally charge for your service?

Accepted Answer

Please visit our website Arvocleaning.com.au all the prices are clearly mentioned there.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

✅ I have several years of hands-on experience providing residential and commercial cleaning services. I’m trained in safe and effective cleaning methods, including the use of professional-grade products and equipment. ✅ I understand how to tailor cleaning to different surfaces and needs, from regular maintenance to deep cleans. ✅ I also focus on reliability, attention to detail, and excellent customer service — I always make sure the job is done to your satisfaction.

ARVO SERVICES PTY LIMITED

Business contact details

Opening hours

Business description

Accepted payment methods

Browse cleaner experts by suburb

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

What COVID-19 measures do you have in place?

Unique selling points

Need an expert?

ARVO SERVICES PTY LIMITED Verified Business

Business contact details

Opening hours

Business description

Accepted payment methods

Browse cleaner experts by suburb

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

What COVID-19 measures do you have in place?

Unique selling points

Need an expert?

ARVO SERVICES PTY LIMITED