Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes—fully licensed and insured. All work is backed by our workmanship guarantee and compliant with NSW standards.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No. We follow current NSW Health guidance and respect your privacy.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

Clean uniforms and hands on arrival, sanitised touchpoints, contactless quotes/invoices on request, and masks on request.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I’m a problem-solver. Plumbing lets me fix urgent issues and design neat water systems—from homes to the occasional pond—so people can relax.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

A late-night leak in a Mullumbimby cottage was flooding the subfloor. We used non-destructive leak detection, found the pinhole fast, and saved the flooring. (The same “find the cause first” approach is why our pond and filter fixes stay clear, too.)

Question 6

What do you like most about your job?

Accepted Answer

Restoring calm quickly—clear options, tidy work, and systems that run smoothly, whether that’s a kitchen, hot water unit, or a small backyard pond.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you licensed and insured?  What’s included/excluded in the quote?  What warranty do you provide?  When can you attend and finish?  Do you have local reviews or references?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can you come today? Yes—24/7 emergency response.  Do you service my suburb? Yes—Northern Rivers incl. Mullumbimby, Byron Bay, Ballina, Lennox Head, Ocean Shores, Brunswick Heads, Bangalow, Suffolk Park, Tweed Heads, Murwillumbah, Lismore, Nimbin, Pottsville, Kyogle, Alstonville, Casino NSW.  Do you do ponds/pools? Yes—light aquascaping: pump/filter sizing, UV, leak checks, seasonal tune-ups.  Fixed price or hourly? Fixed where scope is clear; otherwise time + materials with approvals before extra work.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Two decades in the trade, diagnostics-first approach, clear communication, tidy sites, and a community mindset (weekly volunteering at Mullumbimby Food Bank). Extra capability with filtration and small aquascapes when needed.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Local owner-operator, fast and respectful service, transparent options/pricing, and repairs that last. One call covers plumbing essentials and—when relevant—simple pond/plumbing integration.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Address/access, a short description of the issue, photos/video if possible, urgency, and any brand/model details. For aquascaping jobs: pond size (L), pump/filter/UV models, and the main symptom (green water, sludge, leaks).

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

For leaks, shut water at the meter; for hot water, isolate power/water.  Send clear photos + model numbers (fixtures or pumps/filters).  List all issues you’d like checked so we fix multiple items in one visit.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Free phone assessment and written options before we start. (Aquascaping add-on: complimentary water-clarity check when booking a pond service this month.)

Question 14

What makes your pricing competitive?

Accepted Answer

Diagnostics first (fix the cause, not just the symptom), clear inclusions, local supplier pricing, and no surprise add-ons. Right-sizing parts/labour so you only pay for what’s needed.

Question 15

How do you normally charge for your service?

Accepted Answer

Fixed-price options where scope is defined; otherwise hourly + materials with upfront approval and caps if required.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Older homes in the Northern Rivers—non-destructive leak detection, drainage/CCTV, hot-water changeovers—plus practical aquascaping (pump/filtration tuning and small pond plumbing).

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

20+ years in plumbing across residential and light-commercial work in the Northern Rivers.  NSW-licensed and fully insured. All work compliant with AS/NZS 3500 and local regulations.  Diagnostics-first approach: acoustic/electronic leak detection, pressure testing, moisture mapping; CCTV drain inspections and high-pressure jetting to fix causes, not symptoms.  Hot water expertise: fault-finding and changeovers (storage, instantaneous, heat-pump) with correct sizing and safe commissioning.  Drainage & repairs: targeted pipe repairs/replacements, backflow awareness, and neat finishes that last.  Older homes specialist: sympathetic upgrades that protect heritage features while solving long-standing issues.  Clear communication: photo/video findings, written options before we start, and tidy sites at handover.  Customer safety & WHS: risk assessments, site protection, and clean, respectful in-home service.  Aquascaping competence (when needed): practical pond/pool plumbing—pump/UV/biofilter sizing, leak checks, and seasonal tune-ups.  Community-minded: weekly volunteer at Mullumbimby Food Bank—reliability and care that carry into every job.  Bottom line: skilled diagnostics, compliant workmanship, and straight talk—so you get the right fix the first time.

Barton, Paul

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Barton, Paul Verified Business

Business contact details

Opening hours

Business description

Accepted payment methods

Browse plumber experts by suburb

Services

Qualifications

Add your review

Reviews (1)

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Barton, Paul