Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Web Science is a provider of website design services and is statically based in Greystanes close to Parramatta. We are rarely required to travel off premises to perform work and as such we do not have or need any type of public liability insurance or any other types of insurance cover. Any insurance cover for this type of business is unnecessary and non-applicable.

Question 2

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Web Science understands the importance of a business’s online presence as we also have multiple streams of incomes derived from online businesses and websites. We understand that a business's online presence is a direct reflection of their offline operatives so we adamantly ensure that all the work we do is of the highest caliber and quality.  Our customers are responsible for our daily income and when a customer chooses to utilise the services of Web Science we consider it an honor and we repay that honor with online workmanship that borders on perfection. We understand just how sensitive an online reputation can be and we never engage in any type of practice that could possibly harm or tarnish our impeccable online reputation or the reputation of a customers’ business.  We have countless references from previous customers testifying to the consummate professionalism provided by Web Science whilst performing work on their existing website or whilst developing a completely new website. If you have any concerns whatsoever about your sensitive business information or the procedures we abide by whilst performing work on your website then do not hesitate to give us a call and we'd be more than happy to fully disclose any information you may require before committing to utilise the services of Web Science.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

What sets Web Science apart from other providers is our highly professional customer service. We understand that your needs are important and we do our utmost to ensure that they are met and we have a habit of over delivering. After all, we want you to use our services again should the need ever arise so it’s always in our best interests to ensure that you get the greatest value for money and the best customer service. The most important factor of website design is customer service and we always aim to exceed your expectations.

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Web Science emphasises the need to be clear about the amount of written content you require on the site and exactly where this content will be sourced from or who will be responsible to write it. Writing good content can actually be more time consuming than building websites. Although the two skills go hand in hand customers would be astonished about how much money they could save if they took the time to write a lot of the content that will end up on the website. This way, as web designers we can focus on what we do best which is designing and when it comes to the content we can simply copy and paste what a client has already provided.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers can easily save some of their valuable monetary resources by attempting to source graphical content for their website before the job commences. Another great way to save is by taking the time to write your own content for your website as no-one should know better about the content they want on their site than the owner of the site.  We often come across scenarios where the customer could of saved hundreds of dollars by simply sitting down and taking the time ti think about the written content they want on their site. Another great way to save money in the long run is to decide the exact keyword you want your website to rank for before you commence building it. If you want your website to rank well for the keyword 'website design Parramatta' then it makes sense to build the site around this keyword from the start rather than hire expensive seo services to help you try and rank for that keyword later down the track. 50% of the seo companies job will be to re-do what simply should have been done from the start, which is to build the site around the keyword from the beginning.

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Any customer who uses our services via the one flare website can obtain a full 10% discount on the hourly rate we usually charge for web design services. By simply quoting "One-Flare" in any correspondence our customers can save money. If the job turns out to be a 100hr job then the customer has the potential to save over $500.

Question 7

What makes your pricing competitive?

Accepted Answer

Our pricing has a competitive edge because we bring a wealth of software experience to the table which allows us to get most jobs done more efficiently. Although our hourly rate might not be the cheapest we often finish projects earlier than expected and the customer often ends up paying much less than if they were to have chosen a fixed price from another provider.

Question 8

How do you normally charge for your service?

Accepted Answer

Web Science charges an hourly rate for most projects as the nature of web design is such that unforeseen aspects of certain websites requires less or more work than first expected. We find that we can save customers money by charging an hourly rate as we have a lot of pre-made code snippets, graphics and templates to choose from and this helps us to provide better value for our customers.  It also protects our best interests as customers often request extras as the job progresses and when we operate under hourly parameters it's much easier to maintain an accurate record of the time and costs involved. On certain projects where there isn't much chance of project scope variation we are happy to provide a fixed cost but about 80% of the time we bill by the hour.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Web Science primarily focuses on small business websites. Our aim is to add that something special to your business website by ensuring that all the sites we build are highly functional and very pleasing to the eye.    Your clients need to be visually engaged when visiting your website and we factor this into the design elements we create for your site. We believe that even if a business niche is somewhat clinical or bland it doesn’t mean that the website cannot entertain the potential client and project your business operatives in a refreshing, modern and sophisticated manner.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Web Design is a great passion of mine and professional and highly functional websites are the outcome. I enjoy learning new software and my favorite program would have to be Photoshop. I'm highly experienced in working with WordPress and Magento and enjoy taking conceptual business ideas and turning them into online digital realities. Search engine optimisation is also a skill I posses & I know a great deal about the subject which helps to rank the websites I build high in the search results. I am a highly skilled user of Adobe software such as Photoshop, Dreamweaver and In-Design and have great experience using a multitude of seo software.

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