Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All work is guaranteed, parts and labour, for a minimum period of 6 months or 10'000km, whichever occurs first. This is one of the requirements of becoming an RACQ Approved Repairer. Some manufacturers parts may also carry longer warranties.

Question 2

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Family owned and operated on a daily basis, Wayne Park personally takes a great sense of pride in every job that pass through the workshop. Wayne is personally involved from the front reception to overseeing of every job.

Question 3

Why should a customer hire you over another service provider?

Accepted Answer

Having an obsession for customer satisfaction and a Sense of Pride in Vehicle maintenance. We can offer you Dealer level service at a fraction of the price. With the emphasis on  SERVICE not Price!

Question 4

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

The Vehicle identification number (VIN) is required to correctly identify your vehicle. This number is the vehicles 'fingerprint' and allows us to ensure that the parts quoted for your vehicle are correct. The VIN is 17 digits long and can be located on your registration sticker. This along with Make, Model and Year of production is all that is required.  If you require a tyre quotation, the tyre size is what is required. This is located on the sidewall of the tyre i.e. 205/65R15 95H.

Question 5

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Be concise about what needs to be done to the vehicle. 2. Let us know of any budget constraints prior to servicing. 3.Save time on diagnosis by providing as much information as possible on issues with your vehicle. Some times the smallest pieces of information can save hours in diagnosis labour.

Question 6

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All Oneflare customers will receive priority booking and extra benefits when they mention Oneflare at the time of booking.   Booking via email for general service work will ensure your booking!

Question 7

What makes your pricing competitive?

Accepted Answer

Because we operate without franchise fees or advertising budgets allows we can keep our overheads low. This allows us to pass these savings on to you.   Unlike the Dealers, we are not compelled to use Genuine parts. Quite often parts of equal or better quality than that of the manufacturer are more economical to use.

Question 8

How do you normally charge for your service?

Accepted Answer

Based on an hourly rate approved by the RACQ. Parts supplied by alternative European suppliers of genuine quality.  All quoted up front. Dealer level service at a fraction of the price.

Question 9

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

With 10 qualified technicians and 5 members having been with us for over 10 years we can offer you unparalleled service and stability. Established in 1986 and over 80'000 jobs completed. Our investment back into training provides our staff with a sense of Pride in vehicle maintenance.

Wayne Park Auto & Tyres

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