Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured up to $10 million and we personally guarantee all our work until you are 100% satisfied. Your satisfaction is top priority

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

We do not require you to share your vaccination status with us.We at the same time are fully vaccinated ourselves and are concious and courteous to you prefrences regarding this.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

all our team members are fully vaccinated

Question 4

How did you decide to get into your line of work?

Accepted Answer

Both my wife and myself have full time jobs and work in proffesional fields. My wife is part of a nurses agency and I am in IT. We both love restoring things and nothing brings us more joy than seeing a beautiful home being restored to its former glory. It is with this that both my wife and myself have decided to do this on our weekends. until "Wash Home Renewals" grows big enough for us to make the transition.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

Recently we finished a job for a local Karaoke bar in Surfers Paradise doing the their balcony, windows and gutters. The owner Kats could not believe the transformation as it was the first time he had seen the true colours of his tiles in over 17 years. We now have more work with him in the near future with us assisting him with his windows in his home and more work on a previosly unused section that he will now be reopening after we complete our service with him

Question 6

What do you like most about your job?

Accepted Answer

Over and above working with my wife, who is one of the hardest working persons I know. We love nothing more than seeing a property after it has been fully restored. There is something magical about restoring a home and that you know you've brought joy back to the family that lives there and for them to see the transformation

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

When hiring a service professional, it’s important to ask the right questions to ensure you get the best quality and value. Here are some key questions to consider:  Are you licensed and insured?  How many years of experience do you have?  Can you provide references or customer testimonials?  What is included in your service package?  Do you offer a satisfaction guarantee?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

some common questions customers might ask about your exterior home cleaning service.  Are you licensed and insured? Yes, we are fully licensed and insured, ensuring your property is protected and you receive professional service.  What cleaning methods do you use? We use eco-friendly, biodegradable cleaning solutions and advanced pressure washing equipment to safely and effectively clean your home’s exterior.  How much will the service cost? Our pricing is competitive and transparent. We offer free, no-obligation quotes tailored to your specific needs.  Do you offer a satisfaction guarantee? Absolutely! We provide a 100% satisfaction guarantee. If you’re not happy with our work, we’ll make it right.  How long will the cleaning take? The duration depends on the size and condition of your property. We provide an estimated timeframe during our initial consultation.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Great question! Here’s why you can trust Wash for your exterior home cleaning needs:  Licensed and Insured: We are fully licensed and insured, providing peace of mind that your property is in safe hands.  Customer Satisfaction: Our 100% satisfaction guarantee ensures we won’t rest until you’re completely happy with our work.  Eco-Friendly Practices: We use biodegradable, eco-friendly cleaning solutions that are safe for your family, pets, and the environment.  Transparent Pricing: We offer competitive rates with no hidden fees, ensuring you know exactly what to expect.  Professional Equipment: We use the latest technology and equipment to deliver efficient and thorough cleaning results.  Local Expertise: As a locally owned and operated business, we understand the unique needs of Gold Coast homes and are committed to serving our community.  Choosing Wash means choosing a reliable, trustworthy partner dedicated to making your home look its best. How can we help you today?

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Choosing Wash over other service providers comes with several distinct advantages:  Unmatched Expertise: Our team has extensive experience and specialized training in exterior home cleaning, ensuring top-notch results every time.  Eco-Friendly Solutions: We prioritize the environment by using biodegradable, cleaning products that are safe for your family and pets.  Customer-Centric Approach: Your satisfaction is our top priority. We offer a 100% satisfaction guarantee, meaning we’re not happy until you are.  Transparent Pricing: We provide clear, upfront pricing with no hidden fees, so you know exactly what to expect.  Advanced Equipment: We use the latest technology and equipment to deliver efficient and thorough cleaning services.  Flexible Scheduling: We accommodate your busy lifestyle with convenient service times that fit your schedule.  Local Commitment: As a locally owned and operated business, we are dedicated to serving the Gold Coast community with personalized, reliable service.  Positive Reputation: Our numerous positive reviews and testimonials from satisfied customers highlight our commitment to excellence.  By choosing Wash, you’re opting for a reliable, professional, and environmentally conscious service that delivers exceptional value and results. How can we assist you today?

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide an accurate quote for our exterior home cleaning services, we typically need the following information:  Property Size: The total area and number of stories of your home.  Type of Surfaces: Details about the surfaces to be cleaned (e.g., roof, siding, driveway, windows).  Condition of Surfaces: The level of dirt, grime, mold, or mildew present. Specific Services Needed: Whether you need pressure washing, roof cleaning, gutter cleaning, etc.  Access to Water and Power: Availability of water and power sources on the property. Location: Your address or general area within the Gold Coast.  Preferred Schedule: Your preferred dates and times for the service.  Special Requirements: Any specific concerns or requests you have for the cleaning process. Providing these details helps us tailor our services to your needs and ensure you receive a precise and fair quote. How can we assist you further? reachout to us at wash.net.au

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Here are three tips to help customers save money before we start the work:  Bundle Services: Combine multiple cleaning services (e.g., roof, driveway, and windows) into one appointment. This often qualifies for a discount compared to booking each service separately.  Regular Maintenance: Schedule regular cleanings to prevent heavy buildup of dirt and grime. This can reduce the intensity and cost of each cleaning session.  Prepare the Area: Clear any obstacles or items from the areas to be cleaned. This saves time and effort, potentially lowering labor costs.  These tips can help you get the best value for our services.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

For any new customers we offer a 10% discount.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we focus on delivering exceptional value without compromising on quality. Here’s how we achieve this:  Transparent Pricing: We provide clear, upfront quotes with no hidden fees, so you know exactly what you’re paying for.  Bundled Services: We offer discounts when you combine multiple services, saving you money while addressing all your cleaning needs.  Efficient Processes: Our experienced technicians and advanced equipment ensure efficient service, reducing labor costs and passing the savings on to you.  By choosing Wash, you get top-quality service at a fair price.

Question 15

How do you normally charge for your service?

Accepted Answer

We typically charge for our exterior home cleaning services based on several factors:  Service Type: Different services (e.g., pressure washing, roof cleaning) have different rates.  Property Size: Larger properties or multi-story homes may incur higher costs due to the increased area and complexity.  Condition of Surfaces: Heavily soiled or neglected surfaces may require more intensive cleaning, affecting the price.  Frequency of Service: Regular maintenance cleanings can be more cost-effective than one-time deep cleanings.  Special Requirements: Any additional requests or specific needs can influence the overall cost.  We provide detailed, transparent quotes tailored to your specific needs, ensuring you know exactly what to expect.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, we specialize in eco-friendly exterior home cleaning. Our focus is on using biodegradable, non-toxic cleaning solutions that are safe for your family, pets, and the environment. We excel in:  Pressure Washing: Efficiently removing dirt, grime, and mold from various surfaces.  Roof Cleaning: Safely cleaning roofs to prevent damage and extend their lifespan.  Comprehensive Exterior Cleaning: From driveways to windows, we handle all aspects of exterior cleaning with precision and care.  Our commitment to environmentally responsible practices sets us apart in the industry.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

At Wash, we pride ourselves on our extensive experience and expertise in exterior home cleaning. Here’s what makes us the right choice:  Years of Experience: Our team has been serving the Gold Coast community for many years, honing our skills and techniques to deliver exceptional results.  Professional Training: All our technicians undergo rigorous training in the latest cleaning methods and safety protocols to ensure high-quality service.  Certifications: We hold relevant industry certifications that demonstrate our commitment to excellence and adherence to best practices.  Specialized Skills: We specialize in eco-friendly cleaning solutions, pressure washing, roof cleaning, and comprehensive exterior maintenance.  Customer-Focused Approach: Our 100% satisfaction guarantee reflects our dedication to meeting and exceeding customer expectations.  Advanced Equipment: We use state-of-the-art equipment to provide efficient and thorough cleaning services.  Local Knowledge: As a locally owned and operated business, we understand the unique needs of Gold Coast homes and tailor our services accordingly.  Our combination of experience, training, and customer commitment ensures your home’s exterior will look its best. How can we assist you today?

Ryan Stegmann

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