Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and cover ourselves with Public Liability and Workers Compensation for all our Staff.Current policies are available on request

Question 2

What do you like most about your job?

Accepted Answer

Dealing with people and finding out their problems and help solving them in a realistic and affordable way, so many customers don't know exactly what they want and need to be stepped through the options.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

i think you need to be able to research the company and the internet is good for that to see if other people have had issues with less desirable companies.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

The most common question would be, can i restore my tiled roof or do i need to replace it, that is a question that can only be answered by and extensive evaluation by skilled staff.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Just go to our website and see our testimonials, we get lots of work through word of mouth and customer referrals, i think that in itself speaks volumes for our work.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

We provide non bias appraisals, and we work on the premise that if it isn't broken don't fix it. we don not do work that is not required.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We give an honest evaluation of what we are quoting on, we step you through the potential pitfalls of your job and what it can entail.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

With your gutters, keep them clean and maintained. if you live by the beach then give your roof a rinse every now and again to keep the salt spray to a minimum

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes if you quote that you have found us on Oneflare then we will offer a genuine 5% reduction on your quote if you choose to go ahead.

Question 10

What makes your pricing competitive?

Accepted Answer

We are in a competitive market, we are driven by constantly finding the right materials fo rthe job, and then bargaining suppliers so we can keep our prices down for the consumer.

Question 11

How do you normally charge for your service?

Accepted Answer

We come to site and give the customer an unbiased evaluation of their needs and provide a detailed easy to understand quote for the scope of works required.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in the roof plumbing trade, our apprentices are working towardsCertificate IV in Roof Plumbing. All aspects of roofing, re roofing, gutters and downpipes, Fencing, Sheds, Patios Roof restoration.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our staff our trained and provide a quality finish for your roofing needs. call for an obligation free quote. we are on time and very easy to deal with.

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