Question 1

How did you decide to get into your line of work?

Accepted Answer

Virtually There was born with the idea that while Kerryn wanted to have a family, she also wanted to continue to support businesses.  This was a creative outlet that Kerryn thrived on, so Virtually There was created.

Question 2

What do you like most about your job?

Accepted Answer

I love the variety of tasks available when working with clients from different industries and parts of the globe.  No two days are alike and there is always something new to learn to benefit my clients.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. What experience have you had? 2. Would you recommend any ......(depending on needs) 3. What networks and groups are you involved in?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. What is your rate? This depends on the type of work requested.   We break our skills into three distinct areas - General Administration, Specialist skills & Training. 2. How many hours do you expect me to give you? There is no expectation for a certain number of hours.  Each client is different and has many different needs.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Virtually There owns any responsibility given to it.   We respect clients and we appreciate the opportunity given by a client.  if we cannot perform the task requested, we will seek assistance from our network to ensure that your task is completed seamlessly.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Virtually There "will love your business as you do."  Virtually There can be your right arm if would like regular administration support, or just a little pinky if you need occasional support.  You decide.

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. What is the client hoping to achieve? 2. Do they have a vision of what they would like? 3. Have they had any unpleasant experiences with a VA before? 4. How would they rate their computer skills? 5. Is this a one off task, or is there likely to be ongoing work? 6. Does the client have logos, company information that they can share to allow Virtually There to get to know them?

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Ensure that your instructions are clear. 2. Lists work very well when requesting tasks to be completed - then nothing is missed. 3. Be certain about what you are trying to achieve. If you change your mind and want to change the instructions, that is completely fine, but you will be charged for the time taken to complete the work.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Any referral resulting in a paying client, will earn the referrer one free hour of Virtually There's time to use as the referrer sees fit.   There is no time restriction.

Question 10

What makes your pricing competitive?

Accepted Answer

Virtually There charges for actual time worked, down to the second.  There are no incremental charges, and no minimum charge.

Question 11

How do you normally charge for your service?

Accepted Answer

New clients are provided with an invoice each week until a relationship is formed. For existing clients, invoices are presented for payment on the completion of a project, for small projects, or fortnightly for ongoing work. Virtually There also offers pre-paid business support accounts, where clients can specify an amount, pre-pay and Virtually There will work from those hours.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Virtually There specialised in the implementation of Customer Relationship Management systems, conducting business needs analysis, and customisation of the right CRM for your business.  Virtually There also offers Sales & Marketing support, from general administration to tender management.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Owner of Virtually There, Kerryn Sonnet has 16 years of high level, executive administration experience.  Kerryn has a Sales & Marketing support background, an investigation background, and a telecommunications background to offer your business the benefit of her experience.  Virtually There's clients are many and varied, from entrepreneurs, to recruitment companies, RTO's, and not for profit organisations.

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