Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

we  always guarantee our work  because before start the job our contract manager inspect the site and understood the client requirements   and we fully insured  we have $20 million insurance  we have work cover

Question 2

How did you decide to get into your line of work?

Accepted Answer

actually , wed decide to work in this line couples of years ago because this is our family business but i never tried to join  so after few years i urgently wanted to start my own business so cleaning was my best option

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

actually all  our customer are very good and really give us respect

Question 4

What do you like most about your job?

Accepted Answer

we are in this  business from last 5 years and we take pride in our work , we love to clean offices ,shopping  centre and child care centre , we like our job mostly when we clean shopping centres because we get chances to meet new peoples

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

they should check their work history and  and make sure their business should be verified and ask them about  the equipments  and also customer should check their company details like   ACN NO  they should have public liability insurance and work cover and OHS pilicies

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

customer always  worried about cleaning maintenence of their property and we always you are in safe hand  and we always tried to built up the trust  and they ask their cleaning problems without any hesitations

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

because we spend proper time and  we always start the job on time and leave the work   all our cleaners are relaible and trustworthy because before  hire anyone  we check their certificate and all cleaners have police checked

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

there are several companies who provide the cleaning services but we are the best because we only hire experienced cleaner  and pesonally check all the sites and always follow OHS  policies

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

while providing the quote the most typical thing is timing and price because some small companies tried to quote in cheap price which is not acceptable for us we dont work on cheap rate

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

before start the job they should ask about any offer from  the company  and also   customer should stick with the cleaner to  make sure they spent quality time for which they are hired

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

at this stage we are offering 10% to all our customer who will join us for six months so call us today to discuss your requirements and we will give you suitable package for your business

Question 12

What makes your pricing competitive?

Accepted Answer

we charge little bit  more from other companies but we only provide quality qork to ur clients if the client not satisfied with our job it means we are not satisfied

Question 13

How do you normally charge for your service?

Accepted Answer

it depends upon the size of the property  and the clients requirements  normally we charge $35 per hr for commercial cleaning and $3 per square metre for carpet cleaning

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

we are specialise in commercial cleaning ,retail cleaning ,manufacturing cleaning ,education cleaning   we always follow new ideas and technique and use latest technology equipments

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

we are in this field from last 5 years and we know what the client requirements and their expetations and i we always tried to fullfill their requirements   all our cleaners have more than 2 years experience because thats our company  policies so we only hire experienced cleaners   we are expert in commercial cleaning ,industrial cleaning and window cleaning,commercial carpet cleaning

Victorian Facilities Services Pty.Ltd

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