Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Viable Clean Group is fully insured business and yes, we guarantee our work

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

Not now.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We use appropriate PPE use fresh supplies for each property.

Question 4

How did you decide to get into your line of work?

Accepted Answer

There are three main reasons of starting my own business: 1: A passion for clean and healthy environment. 2: A desire for greater financial independence. 3: A dream of building a great company culture.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

We value our all customers, and our customers have a good faith on us. One of our customers hired us for Once off Office cleaning, and she paid hire amount than the actual invoice amount. Once our account finds out about this, we straight away informed to the client. Customer was very impressed with our honesty and commitment towards customer service, and she hired us for her regular office cleaning.

Question 6

What do you like most about your job?

Accepted Answer

We like the opportunity to meet different people from different areas and fulfil their cleaning requirement as it allows us to contribute to a shared goal such as creating safe and healthy environment.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

How do you make sure your cleaning services are of a high caliber?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1: How do you figure out how much your services will cost?  The size of the area to be cleaned, how often it has to be cleaned, and any special services needed are some of the variables that affect our pricing. In order to give fair and transparent pricing, we provide free estimates. For a comprehensive quote catered to your requirements, get in touch with us. 2: Who do I get in touch with if I have concerns about our facility?  An accounts manager will be assigned to you. Your designated manager will make sure that all of your issues are resolved, stay informed about the cleaning requirements for your building, and follow up with you on a regular basis. This manager is there to support you!   3: How do you manage security for cleaning after hours?  We take security very seriously, particularly when it comes to cleaning after hours. Our employees are taught to adhere to stringent security procedures, which include making sure that every location is safely closed and alerted following cleaning. In order to follow any other security protocols that may be necessary, we also work in tandem with your security team.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

• Highly experienced team • Consistent cleaner for every visit • One-off, weekly, or fortnightly visits • Easy online booking, management, and payment • Comprehensive service offerings

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

1: QUALITY SERVICE: At Viable Clean Group, all the team members are fully trained, background and reference checked. We use the latest equipment, and all the equipment is checked regularly. We offer customised cleaning services suited to your requirements.  2: CUSTOMER FOCUSED: Viable Clean Group is held to the highest standard so that we can keep our customers satisfied. Becoming a partner with VIABLE means you are partnering with a company that genuinely looks after its clients. Let us have an opportunity to show our capabilities.  3: ECO-FRIENDLY: Our sustainable cleaning methods create a cleaner and greener environment. By hiring us, you will have a spotless area. Our eco-friendly cleaning solutions give priority to your well-being and prove us to be the flawless partner for your business.  4: CLIENT RETENTION: Viable Clean Group endeavours to establish relationships with customers by fulfilling their requirements and expectations. We appreciate our partnerships and work together with customers to provide exceptional service at a very reasonable price.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

It is based on the cleaning service the client is seeking. For example: If we received a call regarding regular office cleaning then we need the following information: 1: Frequency of service. 2: Area of service. 3: Any detail cleaning areas. 4: Any requirement of additional service such as Window cleaning and Carpet Steam cleaning. 5: Any requirement of supplies such as consumables or any kind of bin service.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1: Make sure the property is completely empty before the End of lease cleaning schedule date to avoid any extra cost of our team. 2: Remove a loose rubbish so the cleaner can allocate their time to the right job. 3: Have a clear communication regarding the current condition of the property to avoid any surprised cost.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We charge we reasonable price to all our customers and provide a high-quality cleaning service.

Question 14

What makes your pricing competitive?

Accepted Answer

We do not charge as per ours. We only charge flat rates which cover almost everything. So, the client can stay stress free from any hidden cost.

Question 15

How do you normally charge for your service?

Accepted Answer

We charge flat rate based on the service.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are experienced in various cleaning services such as: Office cleaning, End of lease cleaning, Carpet Steam cleaning, Pressure wash, tile and grout cleaning, any kind of commercial cleaning.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have years of experience in the cleaning industry which makes a difference.

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Business description

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Browse office cleaning experts by suburb

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Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Need an expert?

The Trustee For Viable Trust