Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are a fully insured business, and we absolutely guarantee our work. Customer satisfaction is one of our top priorities, and we take pride in delivering reliable, professional service every time. If you ever have any concerns, we're always here to help and make things right.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we do not require customers to share their COVID-19 vaccination status. We focus on providing excellent service and ensuring the safety and comfort of all our customers while adhering to any local health guidelines or recommendations.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We have implemented a range of COVID-19 measures to ensure the safety of both our customers and team members. These include regular cleaning and sanitization of our equipment and vehicles, maintaining social distancing where possible, and ensuring that our staff follow proper hygiene practices. Additionally, our team is fully briefed on any local health guidelines and we continue to monitor any updates or changes. If you have any specific concerns, feel free to let us know, and we will do our best to accommodate them.

Question 4

How did you decide to get into your line of work?

Accepted Answer

I’ve always had a passion for helping people and providing practical solutions. When I saw the opportunity to get involved in the moving and storage industry, it felt like the perfect fit. It’s a business where we can make a real difference by offering reliable services that help people transition smoothly to new homes or offices. Over time, the more I got involved, the more I enjoyed the challenge of building a reputable, customer-focused company.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One story that stands out is when we helped a family move across state during a particularly stressful time. They had a young child and a lot of personal items to take care of, and the move was complicated by tight timing. We managed to get everything packed, moved, and settled in the new place with minimal stress on them. A few weeks later, they sent us a thank-you card, expressing how much our team’s care and attention had helped them get through a tough period. It’s moments like that that remind me why we do what we do – helping people feel more settled and supported during big transitions.

Question 6

What do you like most about your job?

Accepted Answer

What I love most about my job is the satisfaction of helping people during a major life change. Whether it’s a family moving into a new home or a business relocating to a bigger space, being part of that process and making it as smooth and stress-free as possible is incredibly rewarding. I also enjoy the challenge of running and growing a business, building relationships with customers, and leading a fantastic team that shares the same commitment to great service. It’s a job where no two days are the same, and that keeps things exciting.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

To hire the right service professional, customers should ask:  - What experience do you have? - Are you licensed and insured? - Can you provide references or reviews? - What’s included in the cost? - What safety measures do you have in place? - How do you handle unexpected issues or delays?  These questions help ensure reliable service and transparency.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Some common questions customers ask include:  How much will my move cost? The cost depends on factors like distance, the amount of items being moved, and any additional services like packing. We provide clear, upfront quotes after understanding your needs. How long will the move take? This depends on the size of the move, but we give an estimated timeline once we assess the details. We always aim to work efficiently and within your schedule. Do I need to pack my own items? You can, but we also offer professional packing services to make the process easier and more secure. We can help with as much or as little as you need. What happens if something gets damaged? We take great care with your belongings, and while damage is rare, we are fully insured to cover any issues that might arise. Do you offer storage services? Yes, we offer secure storage options if you need a place to keep your items before, during, or after your move.  These are just a few examples, and we’re always happy to answer any other questions to make the moving process as smooth as possible!

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What makes me reliable and trustworthy is my commitment to providing honest, transparent service and always putting the customer’s needs first. I ensure that every detail of the job is handled professionally, from clear communication to high-quality work. I also have a great team that shares the same values, which helps us consistently deliver exceptional results. My goal is always to make the process as stress-free as possible, so our customers can feel confident that their move is in good hands, hence why we have over 1,000 reviews on Google with a 4.9-star rating.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Customers should hire us because we prioritize transparency, reliability, and customer satisfaction. Our team is highly experienced, and we go above and beyond to ensure every move is handled with care and professionalism. We offer clear, upfront pricing with no hidden fees, and our services are backed by a strong reputation — as evidenced by over 1,000 reviews on Google with a 4.9-star rating. We take pride in making the moving process as smooth and stress-free as possible, which is why so many customers trust us for their most important moves.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote, we typically need to know:  The size of the move – How many rooms or items are being moved. The distance – Whether it’s a local, regional, or interstate move. Any special items – Large or fragile items that require extra care or equipment. Packing services – Whether the customer needs help with packing or prefers to do it themselves. Storage needs – If any items need to be stored temporarily. Preferred moving date and timing – To ensure availability and to estimate the job duration.  Once we have these details, we can provide an accurate and tailored quote for the move.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To save money and optimize your move while focusing on SEO, here are three tips:  Minimize the amount of items to be moved – By reducing the number of things you need to relocate, you not only save time and effort, but you also cut down on the overall cost. Decluttering before the move helps streamline the process. Do your own packing – Packing your items yourself is one of the easiest ways to reduce your moving expenses. Ensure that everything is packed securely, as this will avoid damage during the move. Choose off-peak moving times – Opt for moving during weekdays or non-peak seasons. This can help lower the cost as demand for moving services is typically lower during these times, and many companies offer discounts.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, we’re excited to offer a 10% discount to all customers coming from Oneflare! It’s our way of saying thank you for choosing us. Just mention you found us through Oneflare when you book your move, and we’ll apply the discount to your service.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we offer transparent, upfront quotes with no hidden fees. We focus on providing value by delivering high-quality service, efficient moves, and a strong customer experience. Plus, with our flexible packages and additional services like packing and storage, we cater to various needs without compromising on quality. We’re also between 10-15% cheaper than our direct competitors, making us an even more attractive option. Our 4.9-star rating and over 1,000 reviews on Google reflect the excellent service we provide at a fair price, making us a top choice for customers.

Question 15

How do you normally charge for your service?

Accepted Answer

We offer both hourly rates and fixed prices, depending on the nature of the move. For the hourly rate, we charge based on the number of hours it takes to complete the job, and we also include a call-out fee depending on your location. We always try to provide an estimated number of hours for the move, so you have an idea of what to expect and can plan accordingly. For those who prefer a fixed price, we can provide a comprehensive quote based on the details of the move, ensuring everything is covered with no surprises.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in regional and interstate relocations, ensuring a smooth and efficient moving process, no matter the distance. Additionally, we have extensive experience in packing services and offering secure storage solutions for customers who need extra space before, during, or after their move. Our focus on customer satisfaction and attention to detail is what really sets us apart, ensuring that every move, big or small, is handled with the utmost care and professionalism.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have several years of experience in the moving and logistics industry, where I've gained a strong understanding of the challenges customers face during their moves. My background includes **managing both residential and commercial relocations**, as well as overseeing **packing and storage services**. I also have a deep understanding of the **customer service** side of the business, ensuring that every client has a positive, stress-free experience.   Additionally, I lead a team of well-trained professionals who are skilled in handling fragile items, efficient packing, and ensuring the safety of all belongings. Our qualifications and commitment to quality service are reflected in our **4.9-star rating** and over **1,000 reviews** on Google. This combination of practical experience, customer focus, and training makes me the right person for the job.

Vaz Power Pty Ltd

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4.9

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Are you an insured business and do you guarantee your work?

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