Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are fully insured and have appropriate business insurance. We ensure all clients are happy with the outcome and end result.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always had an interest in numbers and helping people. Accounting was an obvious choice, but rather than Corporate I chose Public Practice, so that I could put my skills to use in helping business owners.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

A client of mine, who I had only been dealing with for 2 years called me up and advised me that it is the first time that his business overdraft had been in the positive. He thanked me for all my hard work in getting him on the right track which was great to hear.

Question 4

What do you like most about your job?

Accepted Answer

1. Meeting all types of business owners and helping them on their journey.  2. Saving clients unnecessary tax and helping them build their wealth along the way.  3. Watching a business grow with your input and assistance.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

1. Who will be handling my affairs and what experience do they have 2. Are you proficient in cloud accounting software 3. How can I help keep my fees down 4. How will you communicate with me

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

New clients generally want an idea of fees, and this is understandable. The short answer is, is that it is dependent on the individual clients needs and therefore we tailor a suitable fee structure for what they are wanting.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our practice has been built on the trust we have generated with our client base. We provide a service that is of an exceptional standard, and reliable with all works completed in a timely manner.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are proactive in what we do. Our clients are treated like family from day one, with no stone left unturned to ensure the best possible outcome. Our service standards are second to none, with prompt responses in a timely manner by suitably qualified Accountants.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

This is a tough one as every business is different. Typically we would want to see prior year financials to gain an understanding of what has occurred. We would also need to know how records are kept, who maintains the records and what structures are involved.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Provide full disclosure 2. Be organised 3. Have an understanding of your affairs and what it is that you are wanting

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

With respect to our business clients, we offer a 30 minute free of charge meeting, to assess your requirements and potential fit with our practice.

Question 12

What makes your pricing competitive?

Accepted Answer

We are not dirt cheap and we are not overly priced either. We believe our fees are reflective of the quality of service provided within a reasonable price range.

Question 13

How do you normally charge for your service?

Accepted Answer

Our fees are tailored to your requirements. Dependent on what you or your business is in need of, will determine the fee for service.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We don't have a specific industry which we specialise in. Our client base is large and varied across all business industries, so our teams knowledge is quite adept in the arena of Tax for all businesses.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All our Accountants are suitably qualified with University Degree's and CPA qualifications either achieved or in the process of achieving. We have regular internal training and industry updates for all Accountants to ensure we are across all facets of the industry.

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