Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are insured and guarantee our work.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

How did you decide to get into your line of work?

Accepted Answer

My journey into the cleaning industry began with a simple passion for creating clean and organized spaces growing up. This passion stayed with me, and as I explored career options, I realized that professional cleaning offered a unique blend of physical activity, problem-solving, and the satisfaction of making a tangible difference in people's lives.  I have had my own bad experiences with cleaners in the past when I broke my ankle. As I have high standards of cleaning and customer service I was dissappointed to find that the majority of cleaners lacked these qualities.  Over time, I honed my skills and decided to start my own cleaning business, driven by the desire to provide top-notch service and build lasting relationships with my clients but also selecting my cleaners who share the same values and qualities.  Today, I am proud to be part of an industry that contributes to the well-being and comfort of others, and I am committed to delivering the highest standards of cleanliness and professionalism in every job I undertake.**

Question 4

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our favorite customer stories involves a wonderful family who had recently moved into a beautiful old house that had been vacant for several years. They were excited about their new home but overwhelmed by the amount of cleaning it needed. They called us in a bit of a panic, hoping we could help them transform the space.  When we arrived, we found a house with great potential but layers of dust, cobwebs, and some neglected areas that needed serious attention. The family, including their two young children, were staying with relatives until the house was ready, so we knew how important it was to get everything perfect for their return.  We got to work, tackling each room with meticulous care. We scrubbed and polished everything from the windows to the floors. The kitchen and bathrooms, which were particularly challenging, were transformed into sparkling, welcoming spaces. We even took extra time to clean and organize the children’s rooms, knowing how excited they would be to see their new spaces.  After some hard work, the house was unrecognizable. When the family walked through the door for the first time, their reactions were priceless. The parents were overjoyed and relieved, and the children ran excitedly from room to room, exploring their new, clean home. Seeing their smiles and hearing their gratitude was incredibly rewarding for us.  This experience reminded us why we do what we do. It’s not just about cleaning; it’s about creating comfortable, healthy environments where families can make memories. Helping this family settle into their dream home was a privilege, and it’s moments like these that make our work so fulfilling.

Question 5

What do you like most about your job?

Accepted Answer

Solving problems - helping busy people get their time back.   The opportunity to make a tangible difference in people's lives. Cleaning is more than just a task; it's about creating a healthy, welcoming environment where people can thrive. We love the sense of satisfaction that comes from transforming a cluttered or dirty space into one that sparkles and feels refreshing.  Another aspect we truly enjoy is the trust and relationships we build with clients. Each home or business has its own unique story, and getting to know the people behind those stories makes our work fulfilling.   Additionally, we appreciate the variety and challenges that come with the job. No two days are the same, and each project presents its own set of tasks and obstacles to overcome. This keeps the work interesting and allows us to continually learn and improve our skills.  Ultimately, what drives us is the joy and relief we see on our clients' faces when they walk into their freshly cleaned space. Knowing that we helped make their lives a little easier and their environments a little brighter is incredibly rewarding.**

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you and your cleaners insured, vetted and background checked? Do you have high quality standards of cleaning? Do you guarantee your work? Do you provide the products and equipment or can we provide our own? Do you have responsive communication? Do I have to be here when you clean? I have pets, what about them? Do you provide a checklist of the tasks for my project?

Question 7

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. What services do you offer? Answer: Regular house cleans, deep cleaning, one off cleans, move-in/move-out cleaning, post build cleans, pantry makovers. Each service can be customized to meet your specific needs.  2. How do you determine your pricing? Answer: Pricing is based on the size and condition of the space, the type of cleaning required, and the frequency of the service. A detailed, transparent estimate/quote after an initial assessment to ensure there are no hidden fees or surprises.  3. What cleaning products do you use? Answer: We use high-quality, eco-friendly cleaning methods and products that are safe for your family, pets, and the environment.   4. Are you licensed and insured? Answer: Yes, we are fully licensed and insured. This means you can have peace of mind knowing that your property is protected and that we operate in compliance with all local regulations.  5. Do you bring your own cleaning supplies and equipment? Answer: Yes, we bring all the necessary cleaning supplies and equipment to each job. This includes eco-friendly products, equipment and specialized tools for various cleaning tasks. Or we can use your equipment.  6. How long will the cleaning take? Answer: The duration of the cleaning depends on the size and condition of the space, as well as the type of cleaning required. We provide an estimated time frame during the initial assessment, and always strive to work efficiently while maintaining high standards of quality. For hourly rates we have a minimum of 2 hours.  7. What is your cancellation policy? Answer: We understand that plans can change. We ask that you provide at least 48 hours' notice if you need to cancel or reschedule an appointment. This allows enough time to adjust our chedule and offer the time slot to another client.  8. Do you offer any guarantees? Answer: Yes, we offer a satisfaction guarantee. If you are not completely happy with the service provided, we will return to address any concerns and ensure you are satisfied with the results.  9. Can I trust the people coming into my home? Answer: Absolutely. We conduct thorough background checks on all team members to ensure they are trustworthy and reliable. We also provide ongoing training to maintain high standards of professionalism and quality.  10. Do you have references or reviews from past clients? Answer: Yes, we have many satisfied clients who are happy to share their experiences.   11. How often should I schedule cleaning services? Answer: The frequency of cleaning services depends on your specific needs and lifestyle. We offer flexible scheduling options, including weekly, fortnightly, and one-time cleanings, to suit your requirements.  12. What measures do you take to ensure the safety and health of my family? Answer: I use non-toxic, eco-friendly cleaning products and follow strict hygiene protocols.

Question 8

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Several key factors contribute to our reliability and trustworthiness in the cleaning industry. First and foremost, extensive experience and commitment. Skills, learning the best practices, and staying updated with the latest cleaning techniques and products. This ensures consistent, high-quality results every time.  Dedicated to providing exceptional customer service. Listenening carefully to clients & customer's needs and preferences. Transparency and clarification   Another important aspect is professionalism and attention to detail. We treat every space we clean as if it were our own, ensuring that no corner is overlooked and that everything is spotless. Thorough, efficient, and respectful of our client's time and property.  Moreover, fully licensed and insured, peace of mind knowing that your property is protected. Conduct thorough background checks on any team members to ensure that they are trustworthy and reliable.  Building trust is paramount. We strive to establish long-term relationships based on honesty, transparency, and dependability. Always punctual, communicate clearly, and follow through on our commitments. Our clients know that they can count on us to provide consistent, reliable service.

Question 9

Why should a customer hire you over another service provider?

Accepted Answer

Personalised service, professionalism and respect. We don't use harmful chemicals, we use eco friendly methods and products to keep you, your family and pets safe.  Reliability, responsive communication. We solve problems.

Question 10

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

1. Size and Type of the Space, total area to be cleaned. Type of Space: Residential (house, apartment), commercial or office   2. Scope of Work Specific Areas: Which rooms or areas need cleaning (e.g., kitchen, bathrooms, bedrooms, living areas, offices, common areas). Type of Cleaning: Regular maintenance, deep cleaning, move-in/move-out cleaning, post-construction cleaning, etc.  3. Current Condition Cleanliness Level: How dirty or cluttered the space currently is. For example, is it a regular cleaning or does it require intensive work? When was the last time you had your property professionally cleaned. Pet hair.  4. Frequency of Service One-time Cleaning: Single deep clean or special occasion. Recurring Service: Weekly, fortnightly or monthly.  5. Accessibility Easy Access: Any difficulties in accessing the property or specific areas. Parking: Availability of parking for the cleaning team.  7. Client's Budget Budget Constraints: Any specific budget limitations the client has in mind.  8. Timing and Availability Preferred Dates and Times: Client’s preferred scheduling for the cleaning service. Urgency: Any time-sensitive requirements.  9. Pets Presence of Pets: Any pets in the home should be out of the way before the cleaners arrive.  10. Security and Entry Instructions Access to the Property: How the cleaning team will enter the property (keys, security codes, etc.).   Gathering this information helps ensure that we provide a precise and comprehensive quote, tailored to your specific needs and expectations.

Question 11

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers can save money on cleaning services by taking a few proactive steps before the cleaning professional arrives. Here are three tips:  1. Declutter the Space Organize and Pick Up Items: Before the cleaning service arrives, take some time to declutter your space. Put away toys, clothes, dishes, and other personal items. This allows the cleaning team to focus more on cleaning rather than organizing and saving time. Dispose of Trash: Clear out any obvious trash or obstructions. This reduces the amount of work the cleaning team needs to do.  2. Specify Priorities and Needs Prioritize Essential Areas: Identify and communicate the most important areas that need cleaning. By focusing on high-traffic or critical areas, you can potentially reduce the scope of work and the time required.  3. Opt for Recurring Services Regular Maintenance: Scheduling regular cleaning services, such as weekly or bi-weekly cleanings, can often be more cost-effective than one-time deep cleans. Regular maintenance helps keep your space in good condition, reducing the need for intensive cleaning sessions.

Question 12

What makes your pricing competitive?

Accepted Answer

1.Clear Estimates: Detailed and transparent estimates upfront, with no hidden fees or unexpected charges. Customers know exactly what they are paying for, which builds trust and confidence.  2. High-Quality Service Exceptional Results: Meticulous attention to detail ensures that every job is done to the highest standard.  3. Customized Services Tailored Cleaning Plans: Customised cleaning services to meet the specific needs of each client. Whether you need a one-time deep clean or regular maintenance.  4. Efficiency and Reliability Timely Service: Punctuality and reliability. By arriving on time and completing tasks within the agreed timeframe, we ensure that clients get the best value for their money. Consistent Quality: Our commitment to maintaining consistent quality across all services means that clients can rely on the same high standards every time, making it worth their investment.  5. Eco-Friendly Practices Sustainable Products: Use eco-friendly cleaning products that are safe for your family, pets, and the environment. While these products are often more effective and safer, they do not come with an inflated price tag. Health Benefits: By choosing eco-friendly and non-toxic products, we help create a healthier living or working environment, which can reduce health-related costs for my clients in the long run.  6. Value-Added Services Additional Perks: I offer value-added services such as organizing, deep cleaning specific areas, and post-cleaning inspections at competitive rates. These services ensure comprehensive cleaning solutions that exceed client expectations.  7. Customer Satisfaction Guarantee Quality Assurance: We stand by the quality of our work and offer a satisfaction guarantee. If a client is not completely satisfied, we will address any issues promptly and at no extra cost, ensuring complete peace of mind.

Question 13

How do you normally charge for your service?

Accepted Answer

We provide free assessments and inspections. Minimum 2 hours for regular cleans. Fixed rate on One off cleans, move out/move in cleans, post construction cleans.

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Experience 15 Years in the Industry, life experience, business experience. Experience in various settings, including residential homes, commercial offices and construction. This extensive experience has equipped me with a deep understanding of different cleaning needs and challenges.  Successfully serviced a wide range of clients, from busy families and single professionals to large businesses and property managers. This diversity has taught me to adapt my approach to meet unique client requirements effectively.  Skills Attention to Detail: ensuring that every nook and cranny is thoroughly cleaned. Meticulous approach guarantees that your space will be spotless and well-maintained.  Time Management: Efficiently managing time is crucial in delivering quality cleaning services. Prioritize tasks to ensure that all work is completed within the agreed timeframe without compromising on quality.  Customer Service: Excellent communication and customer service skills are at the core of the business. We have high standards when it comes to customer service. We listen carefully to our clients’ needs, provide clear and transparent information, and strive to exceed their expectations in every job.  Qualifications Licenses and Certifications: Fully licensed and insured, complying with all local regulations and industry standards.   Background Checks: We conduct thorough background checks on all team members to ensure that they are trustworthy and reliable, giving you peace of mind when inviting us into your space.  Training Ongoing Education: The cleaning industry constantly evolves with new techniques, products, and safety protocols including eco-friendly cleaning.  Commitment to Quality Satisfaction Guarantee: We stand by the quality of our work and offer a satisfaction guarantee. If you are not completely happy with the service provided, we are committed to addressing any concerns and ensuring your complete satisfaction.  Eco-Friendly Practices: We prioritize the health and safety of my clients and the environment by using eco-friendly cleaning products and sustainable practices whenever possible.

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Urban Sparkle Cleaning