Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Urban Cleaners is fully insured by public liability insurance. And all of our cleaning specialists are fully insured by workers compensation insurance.

Question 2

What do you like most about your job?

Accepted Answer

With a long track record of providing outstanding service to our clients, at Urban Cleaners, we are proud of the reputation we’ve built.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As a 100% Australian owned business, Urban Cleaners has served local communities for the past decade and own very high reputation for every cleaning project, and we are strive to provide a service we are proud of.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

To ensure 100% customer satisfaction, Urban Cleaners have the highest quality standards by carrying 24-hours-satisfactory-guarantee and take extra care for every single project. Our business culture believes the quality and the customer satisfaction is more important than anything else in this industry.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Please provide your building type (apartment/house), bedroom & bathroom quantity, cleaning needs, project type (regular/once-off/end of lease), location, and preferred working date, as well as your budget.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

In order to save time of each project, it is suggested to remove all rubbish and furniture prior to the cleaning process.

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

All new customer of Urban Cleaners are eligible to receive an extra 10% discount to try our professional cleaning services.

Question 8

How do you normally charge for your service?

Accepted Answer

In order to provide an accurate quote, Please contact our friendly customer service to get an 100% FREE INSPECTION, and we will try our best to get you the best offer in town!

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Domestic Cleaning Commercial Cleaning  End of Lease Cleaning Spring Cleaning Once-off Cleaning Window Cleaning Carpet Steam Cleaning Office Cleaning Strata Cleaning Hotel Cleaning Retail Cleaning Factory Cleaning

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All of our friendly cleaning specialists are fully police checked, highly trained with professional knowledge and skills, also fully insured by both public liability and workers compensation.

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