Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, i am fully licensed electrician and electrical contractor with ABN and with current & valid public liability insurance with QBE and all workmanship is guaranteed

Question 2

How did you decide to get into your line of work?

Accepted Answer

When i was in high school my family was having some renovations done and i started following around and trying to help (but probably just annoyed) the electrician.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Meeting some happy customers and their pets is always fun. So far i have met countless cats and dogs, a couple of parrots, a python and many more

Question 4

What do you like most about your job?

Accepted Answer

Not having a boss and being able to create my own schedule are some of my favourite things about working for myself.  Planning and completing a job with the customer and seeing their plans come from an idea to completion is also pretty rewarding

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer should always ask if the trades person has the right qualifications, experience and insurances to complete and certify the job at hand

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers commonly ask me about how much various different things cost and i try to answer as accurately as i can and figure out if its something that can be organised over the phone or if i have to come and take a look in person

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Being a reliable and trustworthy person has worked well for both me and my customers because they know as well as i do that for Twill Electrical to succeed and to become a word of mouth business and to eventually expand i need to continue to build a big base of 100% happy customers

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because when you hire me, as a sole trader you get the peace of mind from knowing who you are going to get in your home or business. You will be guaranteed to get me, an electrician with more than a decade of experience who knows to treat every home as if i am working on my own

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

approximate age of the house, if there is access to the roof space and/or under the floor, when you would like the job done by, clear details of work to be done

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Using Oneflare is already a good way to save money. Other things you can do before having a tradesman start working is to clear the work area and to make sure that all kids, dogs etc are away form the work area.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Oneflare customers will get an obligation free quote, the best prices every time. Quality tradesman and full guarantees on all workmanship

Question 12

What makes your pricing competitive?

Accepted Answer

I have been an electrician for a long time but am relatively new to working for myself and am striving to have my business run off a predominately word of mouth basis so you should feel comfortable in knowing that i'll be doing the best work i can for the best prices i can give .

Question 13

How do you normally charge for your service?

Accepted Answer

I can either charge on a per hour basis or alternatively i can do a quote.  Very small jobs i prefer to go off an hourly rate as it significantly saves on unpaid driving time and also for the customers convenience of only needing to be home for the electrician once

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Domestic/commercial. Ceiling fans, Lighting, Power, Sensors, Dimming, Switching, A/C, Switchboards, 3 phase, Spas, Sheds, Heating, Cooling Appliances, TV, TV hanging, Antenna points, Telephone, Renovation, New builds & Rewires

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

8 years domestic electrician  4 years commercial/construction electrician  Victorian A grade Electrician license  REC registered electrical contractor  High Risk EWP license Working at Heights TITAB Australia Cabler Registery Services White card/Red card

Twill Electrical

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