Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We do have a current Insurance Policy for domestic cleaning and are happy to provide you with information on this.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I enjoy a sense of achievement at the end of every day. Cleaning houses gives me this, along with providing the Client with a beautifully presented home, where they can relax and entertain in, without having to worry about chores each week.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

All of our Clients are our favourites for the very reason they love our work, ask us back time and again and spread the word to their friends and family, about our services.

Question 4

What do you like most about your job?

Accepted Answer

I enjoy the satisfaction I get when I close a client's door upon leaving,  knowing they are coming home to a clean and tidy house. I also enjoy receiving feedback from my clients. We all do things a little different and constructive criticism doesn't hurt now and then.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Clients need to be honest about their home; size, location, accessibility,  pets and what tasks they expect to have completed.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Do we have insurance?  Yes - Full public liability insurance  Do we have Police Clearance?  Yes, anyone over the age of 16 must obtain a full National Police Clearance prior to being allowed to work in a client's home.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We get back to our clients, every time. If you text, email, call or send a message on FaceBook, we will always answer you.  At every job we are on time, fully prepared with all products and don't mind doing a little extra if we see it needs doing.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are available 7 days a week, provide a professional and on time appearance every visit and always keep our prices affordable for our clients.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

- House size; Bedrooms/Bathrooms/Lounge Rooms? - Requirements; Basic Clean/Bond Clean/ Spring Clean? - Location of property to be cleaned? - Date & Time clean is required? - Allergies to products? - Pets or Children?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Make sure the dishes are washed and packed away. 2. Pick up items off the floor so they are clear and accessible ; toys, shoes, magazines, washing, rubbish etc. 3. Have pets and children outside while cleaning is being done.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Head to our FaceBook Page; for a special 'Spring Clean' offer we have going until the end of September: https://www.facebook.com/TwilightClean/offers

Question 12

What makes your pricing competitive?

Accepted Answer

We charge a set rate, then per task. There is not a minimum amount of hours required, so our clients are only charged for the services they require.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge based on the size of the house, distance required to travel and additional client needs. We have a set rate for a standard weekly or fortnightly house clean and charge per item, not per hour; because not every task takes a full hour to complete.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Weekly and fortnightly house cleans are our specialty. It's easier if you can stay on top of your home cleaning requirements, on a regular basis and some people just need a little help with that, especially after a full week of daily grind. It's nice to be able to come home and simply relax.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Most of our clients tell us; 'Unless you are a Mother, you don't understand 'Clean'.' Fortunately for our clients, we are mothers and tenants and cleaners, so we understand what 'Clean' really means; to homes and to real estates.

Twilight Cleaning

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