Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

All Parts Brand New include at least 12 months Manufacturers Warranty. If Refurbished Parts are used, 3 months Hardware Warranty applies, customer is first notified..

Question 2

How did you decide to get into your line of work?

Accepted Answer

Inspired by my Fathers Technical background. Fascinated by Technology and gadgetry at a very young Age. My first P.C. Computer, was Mail ordered from America. In the late 1980's,

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

It's a Journey each time, always exciting to meet new People..I don't really have a favourite.

Question 4

What do you like most about your job?

Accepted Answer

I love a good challenge.  I have never been afraid of complexities in today's Hi Tech society;) Meeting People is always great, too.  Love animals as well.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

How long have you been a I.T. Professional?  Do you provide Free Pickup and delivery?  Do you charge for Labour per hour, or per Job?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How Quickly can I respond to a service call? Usually the same Day or in the first 24Hrs.  How much will it all cost in the end of Job? If no parts ware required, Labour starting at $110*, always discussed before work goes ahead.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I am a Proud Sponsor of "AUSTRALIAN EMERGENCY SERVICES",  AIPOL - Australian Institue of Policing Ambulance Service Children Safety Review I annually donate over $500, for a better, Safer Community:)

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

My $132Inc GST, Flat rate per Job, is Always better then Hourly Rate.   I'm extremely Fussy and thorough, so I spend at least 3 Hours per Job, a lot of times much longer.  Providing a Professional, Fast, Affordable One on One Service to your Door. I Pick up & deliver at no extra Charge.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Is your System under Warrantee? Have you Backed up your Data? Is this a Insurance or Personal Quote? Also other questions may come up, depending on Job.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

I can always quote labour over the phone No Hourly Rates* No Call out Fee's*

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Pickup and Drop off available around the Gold Coast, Coolangatta, Tweed, Logsn Regions.

Question 12

What makes your pricing competitive?

Accepted Answer

$132Inc GST labour, No hourly rate. No Call out fee's or hidden costs. Free pick up / drop off on approved Jobs.

Question 13

How do you normally charge for your service?

Accepted Answer

My Labour per Job is $132Inc GST, No Hourly Rate or Call out Fee's All Parts are covered under manufactures Warranty & will be quoted accordingly.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

PC / Laptop Hardware, Vrus Removal, Backup, Networking, Data Recovery & Backup, Upgrades, Sales,  Windows Operating Systems, Windows 95, 98, XP ME, Vista, 7, 8 10, MS DOS,  LINUX GUI Operating Systems. Laser, Engaver / Cutters, 2D CAD

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I was part of a I.T. Team which had Won a award: "2012 BEST COMPUTER REPAIRER OF THE YEAR". Diploma of Information Technology (98% Complete, got a 2 Year Traineeship as a Computer Technician:) Visual Basic Programming - Level 1 Visual Basic Programming - Level 2 Cert IV Business Operations and Telephone Operations 2D CAD Drafting & Engraving Vinyl Plotter Setup 2D / 3D Rendering Data Recovery / Backup Diagnostics / Fault finding & Analysis  2D Laser Animation ILDA Laser Animation Vector Drawing 2D Line Art RePL LOS CASA Certified

Laptop Computer Mobile Repair Technician - TRU-TECH TECHNOLOGIES

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