Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Insured for 10million and guarantee our work. Use only quality products with warranty. Main supplier is Reece plumbing. Some tap ware up to 15 years warranty

Question 2

How did you decide to get into your line of work?

Accepted Answer

It is a great trade in which we are doing something different every day. It never gets boring and the industry is always moving forward with new technology

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Looking after the elderly customers, always taking extra time with them and having tea. We had a really nice email one day which I posted on facebook from an elderly mans daughter.

Question 4

What do you like most about your job?

Accepted Answer

Customer satisfaction, improving homes both practically and athletically, working with a great team. Being able to see projects take shape and work perfectly

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Ask as many questions as possible on site. A great tradesman will be happy to answer them and provide the best possible service. An average one will try and get away and give you short answers

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Question i most get. Do you think this idea or the job is possible. I answer I will make it happen. No problems

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Honest and upfront pricing. Great ideas and multiple ideas to solves a problem with be given to the customer. On time

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Affordable, on time, experienced, high performing team, honest, upfront, guaranteed. Specialising in renovations, granny flats, new homes, commercial and maintenance. We talk to you about your job and offer greater advice so your are 100% happy

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Phone number, name, address, time available, brief description of the work required, and the completion date required.  Any plans sent via email for new works

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Rebates are available for lots of gas appliances which not many plumbers would offer the customer. Will show prices for items over the phone linked to REECE account

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Mention this add and you can receive 10% off. Feedback is always appreciated. We will always strive for 100% satisfaction

Question 12

What makes your pricing competitive?

Accepted Answer

It is a lower price as all work is done by the boss, No office staff you always talk to a plumber.

Question 13

How do you normally charge for your service?

Accepted Answer

$80.00 plus GST per hour, Free quotes . Most work will be quoted and an upfront price given. No hidden surprises.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Renovations, new builds, reports of buildings or sewer/stormwater camera works. Maintenance, hot water modifications, Gas, Pool pumps and solar hot water.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All plumbing qualifications and licenses, 10 years specialising in maintenance and new construction, 3-4 bathroom renovations a week. New custom homes, consulting with home owners for best results and ideas. Having such a broad set of plumbing experience we can handle all plumbing works

Trumble Plumbing

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