Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes. We are fully licenced and we have public liability insurance. If we supply the materials, we guarantee work for 3 years.

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

- What is your Electrical Contractor's licence number? - What is your Electrical Worker's licence number? - Are you insured?

Question 3

What questions do customers commonly ask and how would you answer them?

Accepted Answer

- "Will you provide an Electrical Safety Certificate?"  Yes. We provide the client with an Electrical Safety Certificate for every job we complete. - "How much is your callout fee?" We charge $70 +GST for the callout fee, which includes the first half hour of labour.

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As the owner and operator of TPC Electrics, we guarantee we'll be there when we say we will. We want to build relationships with our clients so we'll be the first electrician you call in the future.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

TPC Electrics are an owner-operated Electrical Contracting business, so you'll always get the very best service at competitive prices. We clean up after we complete your work, and give you an Electrical Safety Certificate verifying the work completed is safe and up to Australian Standards.

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

- Brick and tile home? - Standard 4x2? Or two storey home? - Have RCD's been fitted? - Photo's of work required. - If client supplying lights etc. where did you purchase them from?

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

- Communicate effectively exactly what needs to be done; - Ask us if we are currently running any deals; - The more work to be done in one hit, the cheaper it will be over the long run.

Question 8

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We can offer our Oneflare customers a 15% discount for every job if you call us for a quote directly.

Question 9

What makes your pricing competitive?

Accepted Answer

We aim to get your job done as quickly as possible to reduce the cost to you. We won't drag out a job just so we can squeeze more money out of you. We want you to be a return customer! And that's what we're all about.

Question 10

How do you normally charge for your service?

Accepted Answer

We accept cash, cheque, or electronic funds transfer at the completion of each job. Sorry, but we're not setup for credit card at the moment.

Question 11

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

All aspects. There's no job too big or too small for TPC Electrics. We're specialists at domestic and commercial, but can also do industrial work if the need arises.

Question 12

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

The owner of TPC Electrics, Terrence Clayton, has been a fully qualified electrician for 15 years, and has worked on his own for the last 7, specialising in all aspects of domestic and commercial electrical jobbing.

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