Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are an insured becuase we have public liability and on hook insurance for our tow trucks. I work is done with the highest standard of professionalism. We have been in this trade for over 7 years

Question 2

How did you decide to get into your line of work?

Accepted Answer

I have always been into cars and working on them I used to be a panel beating but it was difficult for me to continue and one of my friends started me up with him and I haven't looked back ever since

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

This old man had a beat up very old car which I had to tow he was so excited that he was getting it fixed because he was wanting to drive around Australia in it

Question 4

What do you like most about your job?

Accepted Answer

I like the fact that I am out and about everyday I meet new people on a daily basis it is not just the same routine all day everyday I go different places and see different things

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customer should ask the price first and also how long it will take for the tow truck driver to arrive. They need to ensure that they have been told the right time and not kept waiting

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will it take you to arrive. We try and reach all our customers within one hour but if we do at anytime take over an hour we definitely let our customers know and we continue to be in touch with them on our way to them so they know how far we are

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I have had experience in this field for over 7 years. This my own business and i am the main driver. I want to ensure that my customers are satisfied with my services so they will use me again or refer me to others.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We provide a fast & affordable service with a high standard of professionalism. We are affordable and reliable. We cater to all your needs and provide a very friendly service.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know what the customer requires e.g jumpstart, tyre change out of fuel or a tow. If they need a tow we need to know what is wrong with the car and what kind of care it is. We need to know where they are located and if they need a tow where it needs to go to

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customers can save money by trying to check what the problem is they need to know what the issue is with the car so that if it is a jumpstart i can just do that without having to tow the vehicle

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We will give a 10% discount for jobs for customers who find us on oneflare please just state that where you are calling from is oneflare and we will organise a discount of 10% for them

Question 12

What makes your pricing competitive?

Accepted Answer

I am very realistic with my prices and quotes I don't just quote of the top of my head I check the distances and KMs before I quote a job so that i am not over priced

Question 13

How do you normally charge for your service?

Accepted Answer

Charges vary depending on distance and kms for towing. We charge a standard rate for jumpstarts, tyre changes our our of fuel but towing varies depending on distance and location

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I have been doing towing for over 7 years so I specialise in this more than anything else but I am also very specialised in battery changes jumpstarts, tyre changes etc

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I have been a tow truck driver for over 7 years. I have worked with many different types of vehicles for both towing and roadside assistance.

Towy4U - Roadside Assistance & Towing

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