Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are a fully insured workshop with a gated, alarmed & video monitored yard & workshop. We guarantee all labour & parts supplied by us both on the premises & on call outs

Question 2

How did you decide to get into your line of work?

Accepted Answer

All the boys here love getting dirty & love everything cars. Between them the boys have a combined 26 years experience.

Question 3

What do you like most about your job?

Accepted Answer

Changing peoples minds about mechanics. Unfortunately as with all areas of customer service there are bad eggs that are out to do the wrong thing & rip people off. We like to think they keep us in a job as we are more often than not fixing up bad jobs & helping people by minimising costs

Question 4

What questions should a customer ask to hire the right service professional?

Accepted Answer

A customer always wants to be heard. The information you have is relevant. Every rattle, squeak & noise is important if your telling us a story. It also comes down to how you relate to your technician. We treat everyone with the same importance.

Question 5

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Can I get a quote? Our answer is always - we can certainly give you an estimate. Unfortunately all things mechanical & electrical can be unpredictable. We endeavour to give you a calculation of the cost or a prediction of the cost of a job using the information available at the time of inspection

Question 6

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are not in business to do bad business. We perform all our work to the highest standards as we want to build relationships with our customers - without them we wouldn't be in business

Question 7

Why should a customer hire you over another service provider?

Accepted Answer

We aim to build long-term partnerships with our customers & our back up service is second to none. Try us

Question 8

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Name, email address Year, make/model, engine size & litres, Auto or manual, diesel or petrol - these are the most important things that give us what we need to give you an estimate If you know the VIN that is extremely helpful in narrowing down your specific vehicle

Question 9

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

SERVICE REGULARLY Don't ignore knocks, bumps or squeeks For electrical issues always check that your battery terminals are tight - they can loosen up

Question 10

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Cooling System Service for $99inc Brake pad replacement - Light vehicles from $165 4WD/V8 from $190 Code clearing from $99 - Don't pay $150 plus!!!

Question 11

What makes your pricing competitive?

Accepted Answer

We have set prices including log book service & inspections that cover everything required for your warranty at a fraction of the dealers cost!

Question 12

How do you normally charge for your service?

Accepted Answer

Mobile services & Pre purchase inspections are payable on booking @ $99inc if they are off site Labour charged at $132inc per hour Minimum charge of $66inc

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Diesel engine repairs including Bobcats, busses & all things diesel. Our automotive repair specialists can cater for all your car repairs no matter how big or small

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our mechanics/electricians have light vehicle, heavy duty diesel qualifications & vehicle A/C regas certification. Regular training is held to maintain the highest standards

TNT Motor Mechanics & Auto Electrics

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