Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, TLI Transport is fully insured with both Public Liability Insurance and Load Insurance.  We have never had an Insurance claim on any Removal or Delivery since we have been in business.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We had been in the industry for many years and enjoyed the line of work. So my partner and I decided to start our own Removalist Company and we haven't looked back since.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

I recommend customers to always ask the following questions:  1) Are you Insured?  2) Does this price include Insurance and GST? 3) How can I pay for the job you are quoting me on?

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Our most commonly asked question would be:  Q: What type of payment do we except? A: We have a range of options to make payment - Eftpos, Bank Transfer or Cash on Delivery

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

TLI Transport strives to offer the most professional service.   With our fully trained mild mannered staff we want to take the unnecessary stress out of moving

Question 6

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

For a more accurate quote it is best to provide as much information as possible.   The main key things are: date in which you intend to move, access to both properties, items to be moved and if you require packing or unpacking.

Question 7

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

To save Money in your Hourly Rate try these 3 tips below:    * Disassemble any furniture e.g. Beds, Desks or Table    * Pack any small items into Removalists cartons   * Label all boxes to help our guys identify where to put them at your new house

Question 8

What makes your pricing competitive?

Accepted Answer

At TLI Transport we like to be upfront with our pricing.  When we quote we always include Insurance and GST in the price so when it comes time to paying the bill there are NO hidden little costs

Question 9

How do you normally charge for your service?

Accepted Answer

We offer a hourly rate charge to our customers or we can offer a fixed price.   Jump onto our website to fill in your FREE online Quote Form http://www.tlitransport.com.au/onlinequote.html

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

TLI Transport Specialises in Home and Office Removal and Deliveries.  Jump on to our website to see what else the Team at TLI Transport have to offer http://www.tlitransport.com.au/furniture-removals-rockingham.html

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