Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, Thor Tippers & Rubbish Removal is a fully insured business. We take safety and professionalism seriously and our public liability insurance gives our customers peace of mind. We also guarantee our work. If something is not up to standard we will make it right. Our goal is to leave every job completed to a high standard with your property clean and clear.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No. We do not require customers to share their COVID-19 vaccination status. Our team follows safe work practices to ensure a professional and respectful service for all clients.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

Our team follows safe work practices to protect both customers and staff. We maintain good hygiene, regularly sanitise equipment, and practice social distancing where possible. Contactless payment options are also available for customer convenience.

Question 4

How did you decide to get into your line of work?

Accepted Answer

Our team has a background in hands-on industries and a strong work ethic. We saw a growing need for reliable rubbish removal services that go beyond just taking items away. We wanted to provide a service that is fast, professional, and respectful of people’s homes and properties. With years of combined experience we decided to create Thor Tippers & Rubbish Removal so customers can enjoy a stress free clean up with a team they can trust.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our favourite jobs was helping a family clear out their property after moving interstate. They were stressed about the amount of rubbish left behind, but we had everything loaded and removed in a few hours. The relief on their faces when they saw the clean space reminded us why we love what we do.

Question 6

What do you like most about your job?

Accepted Answer

We enjoy helping people reclaim their space and taking the stress out of big clean ups. Seeing the before and after difference always gives us satisfaction.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask if the business is insured, how they dispose of materials, whether they recycle, and if pricing is upfront with no hidden costs.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Customers often ask about pricing, what items we can take, and how quickly we can complete the job. We explain that pricing depends on load size, we take almost all household, garden and commercial waste, and we often provide same day or next day service.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We are fully insured, arrive on time, communicate clearly, and always clean up after ourselves. Our goal is to leave customers with a job done properly and a space they are happy with.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

We bring over 30 years of combined experience, a strong reputation for professionalism, and we do the heavy lifting so customers do not have to. We also recycle wherever possible, which means your rubbish is handled responsibly.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We need to know the type of rubbish, approximate load size, ease of access to the property, and if there are any special requirements such as stairs or heavy items.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1.Separate recyclables from general waste where possible.  2.Place items in one easy to access area to reduce loading time.  3.Provide accurate details and photos so we can give the best possible quote.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer competitive pricing and can sometimes provide same day bookings at a reduced rate if we are already in your area.

Question 14

What makes your pricing competitive?

Accepted Answer

We provide clear and upfront quotes based on load size, not hourly rates. Customers only pay for the space they use in our truck.

Question 15

How do you normally charge for your service?

Accepted Answer

We charge based on the volume of rubbish removed. This way customers only pay for the amount of space their load takes up.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in household and commercial clear outs, green waste removal, and deceased estate clean ups.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team has over 30 years of combined hands-on experience in rubbish removal, property clean ups, and heavy lifting work. We are fully insured, safety focused, and committed to providing a professional service every time.

Thor Tippers & Rubbish Removal

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Are you an insured business and do you guarantee your work?

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