Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, The Local Real Estate SA is fully insured and we stand behind our property management services with a commitment to quality and professionalism.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, The Local Real Estate SA does not require customers to share their COVID-19 vaccination status.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

The Local Real Estate SA follows current health guidelines, including regular sanitisation, physical distancing, and offering virtual inspections or meetings where possible to ensure the safety of our clients and staff.

Question 4

How did you decide to get into your line of work?

Accepted Answer

At The Local Real Estate SA, our passion for property and helping people achieve their real estate goals inspired us to enter the industry. We saw an opportunity to provide a more personalised, transparent, and community-focused service for local property owners and tenants.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our favourites is helping a local family secure a rental home after months of struggling in a competitive market. We worked closely with them to understand their needs, guided them through the application process, and kept them updated every step of the way. Seeing their relief and joy on moving day was a great reminder of why we do what we do.

Question 6

What do you like most about your job?

Accepted Answer

What we enjoy most is building genuine relationships with clients and helping them achieve the best outcomes for their properties. Every day is different, and seeing the positive impact our work has on people’s lives is incredibly rewarding.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask about the professional’s experience, qualifications, and local market knowledge. They should also ask how communication is handled, what services are included, what fees apply, and if the business is insured and licensed. Finally, it’s important to ask for references or reviews to confirm reliability and service quality.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. How much will my property rent for? We provide a free rental appraisal based on current market trends, comparable properties, and your property’s unique features.  2. How do you screen tenants? We conduct thorough background, rental history, and employment checks to ensure we find reliable tenants who will care for your property.  3. What fees do you charge? Our fees are competitive and transparent, with no hidden costs. We provide a full breakdown before you sign any agreement.  4. How often will I get updates about my property? We keep you informed through regular inspection reports, rental statements, and prompt communication whenever action is required.  5. How do you handle maintenance requests? We arrange repairs quickly using trusted local tradespeople, always seeking your approval for significant work unless it’s an emergency.  6. Are you insured and licensed? Yes, we are fully licensed and insured, giving you peace of mind that your property is in safe hands.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

At The Local Real Estate SA, our reliability comes from our local expertise, transparent communication, and commitment to delivering results. We are fully licensed and insured, follow best practices in property management, and prioritise our clients’ needs, ensuring every decision is in their best interest.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Customers should choose The Local Real Estate SA because we combine local market expertise with personalised service. We prioritise clear communication, transparency, and professional management, ensuring each property is cared for and clients feel confident and supported throughout the process.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before providing a quote, we typically need to know the property type, location, size, and condition. For property management, we also need details on any existing tenants, required services, and specific client expectations. This allows us to give an accurate, tailored quote.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1. Prepare the property: Ensure it’s clean, well-maintained, and any minor repairs are completed. This reduces initial maintenance costs and attracts quality tenants faster.  2. Organise paperwork: Have tenancy agreements, warranties, and property documents ready to avoid delays and additional administrative fees.  3. Plan ahead: Set clear expectations for services and budgets upfront, so we can manage costs efficiently and avoid unexpected expenses.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, for Oneflare customers, The Local Real Estate SA offers a complimentary property consultation and rental appraisal, helping you understand your property’s potential at no initial cost.

Question 14

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we offer transparent, value-driven services tailored to each property. We charge a management fee of 5.5%, combining efficiency, local market expertise, and personalised management to ensure clients receive high-quality service without unnecessary fees.

Question 15

How do you normally charge for your service?

Accepted Answer

At The Local Real Estate SA, our 5.5% management fee covers the disbursement of funds, with no hidden costs.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

At The Local Real Estate SA, we specialise in property management within the City of Salisbury and the City of Playford, focusing particularly on the northern and north-eastern suburbs. Our expertise includes managing residential rentals efficiently and ensuring properties are well cared for.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

At The Local Real Estate SA, our team has extensive experience in property management, supported by professional training and industry qualifications. We are fully licensed and insured, with skills in tenant sourcing, rent management, property maintenance, and local market expertise, ensuring we deliver reliable and professional service.

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