Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

The K Effect is insured with AAMI Business Insurance. This ensures that you are always protected in the extremely unlikely event that something  happens.   Furthermore, if you are not satisfied with the service we've provided, we'll give you your money back!

Question 2

How did you decide to get into your line of work?

Accepted Answer

Many of us currently have day jobs which require a lot of analytical and logical thought processes. Photography allows us use the other side of our brain and be creative and really show the world how we see it.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One our favorite clients held a wedding at the Park Hyatt. Coincidentally, the famous John Travolta was also staying at the same time. While we were out doing bride and groom shots, he was nice enough to go around and take pictures with the guests! It was a shame we missed out on one though...

Question 4

What do you like most about your job?

Accepted Answer

For us, the passion of being able to capture the emotions and the story of every day people is what drives us to do what we do. We believe in creating great photos that tell great stories, but most of all, what we love the most is the client's large smile at the end. It means we've done our job and that is enough for us.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

The most important question to ask a professional photographer is if they have contingency plans. As a photographer, there are many risks involved that can ruin a shoot. Some a controllable, others aren't. A professional will always have a back up in case something goes awry. A professional like us!

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

We always always get asked if the photos will be supplied after. The short answer is yes! All packages include a private online gallery as well as a copy of the photos available for download.  Our typical turn around is around 10 business days from the date of the shoot.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our team of photographers come from various backgrounds but we all have one thing in common. We are all extremely passionate about photography. Our client focused services ensures that we are only happy to close off the job once you are happy.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

There are many amateur photographers in the industry nowadays who believe that they can handle the job. However not many of them will have a plan in case something goes wrong.   At The K Effect, all our photographers have at least 2 years of experience and as such, all of the team have a backup in place in case there's a camera failure, a memory card failure or battery failure. No matter what happens we'll still be able to complete the job!

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Our focus is always the client, i.e. you! As such we go to great lengths to ensure we understand exactly who you are and what you need. Before you ask us a for a quote, it would be great if you could provide us the following:  - Date and time of booking - Duration of booking - Whether or not prints are required - Brief overview of what you'd like in terms of photography style.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Let us know as much as possible about your requirements are. The more we know, the more we can meet your needs and not over charge you for features you don't use.  2) Contact us to discuss your budget options. We know everyone's circumstances are unique so we're more than happy to negotiate on price and package options.  3) Ensure you have allocated enough time to cover your shoot. We typically don't charge for slight variations of time booked, however significant derivations will incur a surcharge.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We are looking at always expanding our business. If you book us via Oneflare, we'll provide you with a 10% discount off your booking! That will save you, on average, $200 for a full day wedding!

Question 12

What makes your pricing competitive?

Accepted Answer

With the advent of many photographers on the market, our pricing isn't for budget crowd, however it's not at the high end either. We sit right in the middle to ensure you get the best bang for your buck while still receiving great service and professional quality images.

Question 13

How do you normally charge for your service?

Accepted Answer

We offer a wide range of payment options including PayPal, Credit Card, BPAY and EFT.   All bookings require a non refundable deposit of 20% with the remainder due by the date of photography.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in primarily event and wedding photography. However we do also do portrait photography from time to time If you're not sure whether we're the right fit, simply contact us and we'll let you know if we can meet your needs.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our whole team has been shooting for over 2 years. We have experience in a broad range of photographic genres from event to portrait to wedding to commercial! We use only the highest quality equipment to ensure that you get the highest quality photos.

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