Question 1

Do you have a favourite customer story you would like to share?

Accepted Answer

One of my favorite customer stories involves a lovely older couple who reached out to us after accidentally breaking the large bay window in their home during a sudden storm in the mt baw baw region. It was not just any window; it had been in their family for generations, and it held a lot of sentimental value for them.  When we arrived for the assessment, they shared memories of how their grandchildren would sit by that window to watch the snow fall during the winter months. They were understandably upset, but we assured them we would not only replace the window but also match the style and design as closely as possible to preserve its charm.  After we completed the installation, the couple expressed their gratitude and shared how relieved they felt that the window was restored to its former glory. They even invited us for a cup of coffee to celebrate! It was heartwarming to see their joy, and it really reminded me why I love this business. We don’t just replace glass; we help restore memories and keep stories alive in people's homes. That day truly made our work feel meaningful, and it was a privilege to be part of their story.

Question 2

What questions do customers commonly ask and how would you answer them?

Accepted Answer

I want a pet door installed into my glass window or door can you cut a hole into the existing glass for the pet door to be installed into so I can keep the existing glass?  When installing a pet door into glass, the Australian Standards 1288 provides several reasons for changing out the glass rather than cutting a hole. These reasons typically include:  1. **Structural Integrity**: Cutting a hole in existing glass can significantly compromise its structural integrity, potentially leading to cracks or complete breakage. Replacing the glass with a purpose-built panel ensures the door remains safe and strong.  2. **Safety**: Glass cutting can create sharp edges that pose a safety hazard to both pets and humans. Installing a new panel with a pre-fitted pet door eliminates this risk.  3. **Professional Standards**: The 1288 standard recommends changing out the glass to meet professional building and safety standards. Ensuring compliance with industry regulations can prevent liability issues.  4. **Aesthetic Considerations**: A new panel with an integrated pet door is likely to look more aesthetically pleasing compared to a retrofitted hole. This approach maintains the visual appeal and value of the property.  5. **Warranty and Insurance**: Modifying the existing glass by cutting can void warranties and insurance coverage. Replacing the glass with a designed panel helps maintain these protections.  6. **Durability and Longevity**: Panels manufactured with built-in pet doors are designed for durability and to withstand daily use, ensuring a longer-lasting solution compared to a cut and modified existing pane.  7. **Energy Efficiency**: Replacing the glass with a panel that integrates the pet door can maintain better energy efficiency. Retrofitting a door into existing glass may not seal properly, leading to drafts and increased energy costs.  8. **Ease of Installation**: Installing a new panel designed for a pet door is generally more straightforward and less labor-intensive compared to cutting and modifying existing glass, which can require specialized tools and expertise.  By considering these factors, the 1288 standard emphasizes the benefits of replacing the glass rather than retrofitting a pet door into existing glass.

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My extensive experience, unwavering commitment to quality and safety, and proactive communication make me a reliable and trustworthy candidate for your glass glazing or pet door installation job.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

Personalized Attention: As an owner-operator, I provide customized solutions tailored to your unique needs, ensuring a personal touch that larger companies often lack.  Direct Communication: You'll communicate directly with me, allowing for quicker responses and a clear understanding of your project, without the frustrations of navigating through multiple layers of staff.  Commitment to Quality: I take pride in my work and am personally invested in your satisfaction, ensuring a level of quality and reliability that can be difficult for larger companies to consistently maintain.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

So I can provide a more accurate quote. It is recommended to send through some photos taken from outside the property 2 to 3 m away to include the ground and complete window frame. This will help me to see relevant details of what’s required of the job like accessibility height from the ground level if a ladder is required the material of the window frame and rough size of Glass. If you know any other of the relevant details, please share them with me such as rough size Glass type window frame materials and any other details that may be relevant. ￼

Question 6

What makes your pricing competitive?

Accepted Answer

As the owner-operator of my glass repair service, I take pride in offering a competitive pricing structure that combines personal care with exceptional value!

Question 7

How do you normally charge for your service?

Accepted Answer

Assessment and Quotation: Professionally assess the damage and provide a transparent, upfront quote with no hidden fees.

Question 8

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Having an extensive work history in glass replacement & pet door installations into glass I find myself more specializing in these areas. Whether it be urgent glass replacement to secure your property or upgrading your glass to a better performing glass to suit your needs I specialize in a quick turnaround for non standard glass and most of times same day 24 hour service for standard types and sizes of glass. Pet doors are a specialty of mine having done so many pet door installations I can accomodate all types of pet door installations and give advice on which pet doors are more suitable for your property and location of install.

Nathaniel Glass & Pet doors

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