Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, The Coating Company is a fully insured business, providing our customers with peace of mind and protection throughout every project. We stand firmly behind the quality of our work and offer comprehensive workmanship guarantees on all our floor coating services. Our commitment to using premium materials and industry-leading techniques ensures durable, long-lasting results you can trust. Whether it’s residential, commercial, or industrial coatings, you can rely on us for professional service backed by insurance and guaranteed workmanship.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, The Coating Company does not require customers to share their COVID-19 vaccination status. We respect the privacy of our clients and follow all current health and safety guidelines to ensure a safe environment for both our team and customers. Our priority is delivering high-quality coating services while maintaining health and safety standards in line with government recommendations.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

At The Coating Company, the health and safety of our clients and team are our top priority. We adhere to all current government and health authority guidelines related to COVID-19. Our measures included:  Regular hand sanitising and hygiene practices for all team members Maintaining social distancing where possible during site visits and work Using personal protective equipment (PPE) as required Offering contactless consultations and quotes to minimise in-person contact Frequent cleaning and sanitising of tools and equipment Staying updated on public health advice and adjusting our protocols accordingly  These steps help us provide safe, professional coating services without compromising quality or efficiency.

Question 4

How did you decide to get into your line of work?

Accepted Answer

Scott decided to specialise in concrete resurfacing, epoxy flooring, and floor sealants because he recognised a strong need on the Gold Coast for durable, high-quality flooring solutions that combine both aesthetics and functionality. Scott has a passion for craftsmanship and problem-solving, and he enjoys helping clients transform worn or damaged floors into stunning, long-lasting surfaces. The satisfaction of enhancing homes and commercial spaces with floors that are not only beautiful but built to endure keeps him motivated every day.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our favourite projects was with a local Gold Coast café that wanted to upgrade their worn concrete floor to something stylish yet durable. We recommended and installed a coloured epoxy floor that transformed the space — it was not only visually stunning but also easy to clean and maintain, perfect for their busy environment. The café owner was thrilled with the result and told us how the new flooring helped create a welcoming atmosphere that customers love. Stories like this remind us why we’re passionate about what we do — helping businesses and homeowners bring their spaces to life with quality and care.

Question 6

What do you like most about your job?

Accepted Answer

What I love most about my job is the ability to transform ordinary concrete or tile floors into beautiful, durable surfaces that stand the test of time. Whether it’s giving a tired concrete floor a fresh new look or installing a high-performance epoxy coating, it’s incredibly rewarding to see the immediate impact our work has on a space. Knowing that our floor coatings not only enhance aesthetics but also protect against wear and damage makes every project meaningful. Plus, working with a diverse range of clients across the Gold Coast keeps every job interesting and fulfilling.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

When hiring a concrete flooring specialist, here are some key questions to ask to ensure you choose the right professional:  Are you fully licensed and insured? This protects you from liability and ensures the job is done safely and legally.  What experience do you have with concrete resurfacing and epoxy flooring? Look for specialists with proven expertise in the exact services you need.  Can you provide references or examples of previous work? Seeing past projects and hearing from satisfied clients helps confirm quality.  Do you offer warranties or guarantees on your work and materials? A reputable contractor should stand behind their workmanship and products.  What type of materials do you use, and are they suitable for Gold Coast conditions? Coastal weather requires durable, weather-resistant coatings.  What is your process and timeline for completing the project? Clear communication about steps and scheduling avoids surprises.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Common Questions from Our Customers — And How We Respond  1. What types of flooring services do you offer? We specialise in concrete resurfacing, epoxy flooring, and clear and coloured floor sealants designed to enhance durability and appearance for residential, commercial, and industrial spaces on the Gold Coast.  2. How long does the installation process take? Installation times vary depending on the project size, but typically, smaller areas can be completed within 1-3 days, while larger or more complex projects may take longer. We provide a detailed timeline during your consultation.  3. Are your coatings durable enough for high-traffic areas? Yes, our epoxy and sealant products are selected for their excellent durability and resistance to wear, chemicals, and UV exposure, making them ideal for busy commercial and industrial environments.  4. Do you offer customised colours and finishes? Absolutely. We offer a wide range of colours and finishes, including metallic, gloss, and matte options, to suit your design preferences and functional needs.  5. Is your work guaranteed? Yes, we back our workmanship and materials with comprehensive warranties to ensure your investment is protected.  6. How do I maintain my new floor? We provide detailed care and maintenance advice tailored to your specific coating type to keep your floors looking great for years.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

What sets The Coating Company apart is our unwavering commitment to quality, transparency, and customer satisfaction. Scott is fully licensed and insured, ensuring every project is completed safely and to industry standards. He has extensive experience specifically in concrete resurfacing, epoxy flooring, and floor sealants tailored for the Gold Coast climate. We use only premium materials and proven techniques to deliver durable, long-lasting results. Clear communication, on-time delivery, and standing behind his workmanship with solid warranties means our clients can trust us to do the job right — every time.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Customers choose The Coating Company because of our specialised expertise in concrete resurfacing, epoxy flooring, and floor sealants specifically designed for the Gold Coast’s unique environment. Unlike general contractors, Scott focuses exclusively on high-quality floor coatings, allowing us to deliver superior craftsmanship and attention to detail. We use premium materials that offer exceptional durability and aesthetics, backed by comprehensive warranties. Our transparent pricing, personalised service, and commitment to deadlines mean a hassle-free experience from consultation to completion. When you hire us, you’re investing in a team that prioritises quality, reliability, and customer satisfaction.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide an accurate and tailored quote, we typically need the following information:  Size and dimensions of the area requiring treatment  Type of service you’re interested in (e.g., concrete resurfacing, epoxy flooring, clear or coloured sealants)  Current condition of the surface (e.g., new, damaged, cracked)  Desired finish or colour preferences  Intended use of the space (residential, commercial, or industrial)  Any special requirements, such as slip resistance or heavy traffic considerations  Timeline and budget expectations, if available  With this information, we can arrange a site visit for precise measurements and provide you with a detailed, no-obligation quote.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

3 Ways to Save Money Before Your Flooring Project Begins  Prepare the Surface in Advance Clearing debris, furniture, and fixing minor cracks or damage before we arrive can reduce labour time and costs.  Plan Your Design and Colour Early Finalising your choices ahead of time helps avoid delays and extra charges associated with changes during the project.  Choose Suitable Materials for Your Needs Discuss your budget and usage with us upfront — we’ll recommend the most cost-effective products that still offer durability and quality.

Question 13

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because we combine high-quality materials, expert craftsmanship, and efficient project management to deliver excellent value. We source premium products at the best possible rates and streamline our processes to reduce overhead costs. Unlike many general contractors, our specialised focus on concrete resurfacing, epoxy flooring, and sealants allows us to be more efficient and precise, which saves time and money. We provide transparent, all-inclusive quotes with no hidden fees, ensuring you get durable, long-lasting flooring solutions at a fair price.

Question 14

How do you normally charge for your service?

Accepted Answer

We typically charge based on the size and scope of your project. After an initial consultation and site inspection, we provide a detailed, fixed-price quote that includes all materials, labour, and any additional features like decorative finishes or specialised coatings. This approach ensures transparency and helps avoid unexpected costs. For larger or ongoing projects, we can discuss payment milestones aligned with key stages of the work. Our goal is to keep the process straightforward and fair, with clear communication throughout.

Question 15

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

The Coating Company specialises in concrete resurfacing, epoxy flooring, and both clear and coloured floor sealants. We focus exclusively on these services to deliver expert craftsmanship and durable solutions tailored to the Gold Coast’s unique climate and environmental conditions. This specialisation allows us to provide high-quality, long-lasting flooring options that enhance both residential and commercial properties. Our deep knowledge of materials and installation techniques ensures that every project meets the highest standards of performance and aesthetics.

Question 16

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Scott at The Coating Company brings extensive experience in concrete resurfacing, epoxy flooring, and floor sealants, specialising in solutions suited to the Gold Coast’s environment. We hold all necessary licences and certifications to ensure safe, compliant, and high-quality installations. Our skilled professionals undergo continuous training to stay updated on the latest industry techniques and products, ensuring superior craftsmanship on every project. This combination of hands-on experience, formal qualifications, and local knowledge makes us the ideal choice for your flooring needs.

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Are you an insured business and do you guarantee your work?

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