Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes! We are a fully insured salon with public liability and professional indemnity coverage. We also stand by our work. If you are not satisfied with your haircut or grooming service, we will make it right at no extra cost.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

We do not require customers to share their COVID-19 vaccination status. We continue to follow strict hygiene and safety practices to ensure a clean and safe environment for all clients and staff.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

We follow strict hygiene and safety practices to keep everyone safe. This includes regular sanitisation of tools and surfaces, hand sanitizers available for clients, masks for staff when needed, and maintaining a clean, welcoming environment

Question 4

How did you decide to get into your line of work?

Accepted Answer

We fell in love with barbering and styling from the start. Seeing the transformation a fresh haircut or groomed beard can give someone’s confidence inspired us to turn our passion into a business. Making people look and feel their best is what drives us every day.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

A client once came in nervous before a big job interview. After a fresh fade and beard trim, he left beaming with confidence. Moments like that remind us why we love what we do helping people look and feel their best

Question 6

What do you like most about your job?

Accepted Answer

Helping clients leave the salon feeling confident, stylish, and happy. Seeing a fresh haircut transform someone’s mood is the best part of our day

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

What experience and training do you have?  Do you offer the specific services I need?  What are your prices and payment options?  Are you insured and do you guarantee your work?  Do you have any ongoing deals or loyalty programs?  How do you maintain hygiene and safety standards?

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much will it cost? Prices start at $35 for adult haircuts, $20 for kids, with beard trims from $25. Luxury treatments and packages vary. Loyalty perks include 6th haircut free and kids’ discounts.  Do you offer same-day appointments? Yes! Call or book online to secure your spot whenever possible.  Are you insured and do you guarantee your work? Yes, we are fully insured and always stand by our work. If you’re not satisfied, we’ll make it right.  Do you accept Afterpay? Yes! Enjoy flexible, interest-free payments via Afterpay.  Do you follow COVID-19 safety measures? We maintain strict hygiene, sanitising tools and surfaces, providing hand sanitizer, and keeping a clean, safe environment.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

With years of professional experience, full insurance coverage, and a commitment to quality, we consistently deliver precise haircuts, expert grooming, and luxury treatments. Our dedication to client satisfaction and community care ensures every visit is safe, welcoming, and dependable.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

We combine premium haircuts and grooming with a community-focused approach. From precision fades and luxury treatments to free services for the homeless, NDIS partnerships, and cancer awareness support, we go beyond the haircut. Add loyalty perks like 6th haircut free, kids’ discounts, and exclusive deals, and you’ll see why clients keep coming back

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To give an accurate price, we usually ask about:  The type of service you want (haircut, fade, beard grooming, luxury treatment)  Hair length and thickness  Any special styling or treatment requirements  Whether it’s for an adult, child, or group/family booking

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Loyalty Perks - Get your 6th haircut free by visiting consistently. 💈  Kids’ Discounts - Take advantage of our special pricing for children’s haircuts. ✂️  Seasonal & Promotional Deals - Check in-store or online for exclusive offers before booking. 🤑

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Book through Oneflare and enjoy kids’ discounts, loyalty perks like the 6th haircut free, and exclusive seasonal deals. Treat yourself or the family to premium haircuts and grooming while saving!

Question 14

What makes your pricing competitive?

Accepted Answer

We offer premium haircuts, expert grooming, and luxury treatments at fair, transparent prices. With loyalty perks like 6th haircut free, kids’ discounts, and seasonal deals, clients get exceptional value without compromising on quality or service

Question 15

How do you normally charge for your service?

Accepted Answer

We charge based on the type of service, hair length, and any special treatments. Haircuts and styling have fixed prices, while luxury treatments or packages may vary. We also offer loyalty perks, kids’ discounts, and flexible payment options including Afterpay

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in precision fades, expert beard grooming, and luxury hair treatments for men, women, and kids. Our team focuses on delivering stylish, high-quality results while ensuring every client feels confident and cared for

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our team has years of professional experience in barbering and hairdressing, backed by industry certifications and ongoing training. We combine technical skill, creativity, and client care to deliver precise haircuts, expert grooming, and luxury treatments every time

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Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

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