Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We have public liability insurance of $10,000,000 and we guarantee satisfaction. We will keep working until our clients are satisfied.

Question 2

What do you like most about your job?

Accepted Answer

I like that my work environment varies as does the nature of my work. A fantastic looking and performing fence is very satisfying as is producing a fence that is a little different.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you install to manufacturers specifications and can you provide details of (particularly footing details)? Are your fences and gates conforming to the Australian Building Code and all relevant Australian Standards both in regard to the componentry used and the installation processes used?

Question 4

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

I will do what I say and more usually I'm actually exceeding customer expectations. My goal is to have you praising us.

Question 5

Why should a customer hire you over another service provider?

Accepted Answer

You should hire me because you like me my work and you have a reasonable expectation that I will do an amazing job with your project. I know its only a fence but I take your fence seriously.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Before I can commence the site needs to be tidy and accessible, The fence line needs to be clear and I need need a reasonable amount of space to be able to circulate around the project. Ensure great access, The services I need, and a clear fence line means I can arrive and start building.

Question 7

What makes your pricing competitive?

Accepted Answer

I have near no overhead and I employ support staff only as I need them so I run really lean. Where I need to I will sub contract value add within a project because I want to stay unburdened by a payroll.

Question 8

How do you normally charge for your service?

Accepted Answer

Unless your requirement is a small repair that I may charge a call out and hourly rate for, we find customers are most comfortable with a quote before we proceed.

Question 9

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I really enjoy the precision required in installing glass fencing or the creativity in producing a custom tubular aluminium fence but we will supply and install any gate and or fence project with a smile.

Question 10

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I started work in the building industry with my uncle and grandfather when I was just 15 years old. Since then i've built more fences than i can count. The industry isn't subject to a trade; there is a lot to know and experience is king in being able to deal with the diversity of fencing projects.

Terra Fencing & Balustrade

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