Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we absolutely guarantee our workmanship, we offer 6 years and give our customers a Certificate of Guarantee at completion: We also have Public Liability Insurance to the value of  $20 million

Question 2

How did you decide to get into your line of work?

Accepted Answer

The Plumbing Industry was always a passion from a very young age as family members were involved. Bathroom Renovations in some way is an off shoot so the passion quickly developed, the interest in design and current and overseas trends became very interesting so pursued heavily.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

We were contracted to get a house ready to sell, we were given a budget and brief and left to our own devices, on completion the customers were that excited by the outcome and that the home now met all their needs they decided not to sell and live there, they are still there and make regular contact

Question 4

What do you like most about your job?

Accepted Answer

Being able to assist people in their time of need, designing and putting a renovation together that enhances excitement and puts a huge smile on our customers faces

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Are you licensed with the QBCC for this type of work? Do you guarantee your work? Are you insured for this type of work? Can I see some of your past work, or at least be put in contact with a previous client?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will the job take? How much will it cost? What is the best option? Do I need to be home? Will I be without water or power? Are you licensed to do the work? Do you have insurance ? Some of the most commonly asked questions that MUST be answered direct and honestly.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We love what we do, we are very confident we can achieve the desired end result for our customers. We attack each job with the same passion, the passion to do the best we can to meet our customers expectations and beyond

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We listen to our customers needs and requirements and design the project with their specifications as a priority.We always try and achieve the best end result at the most economical and efficient way possible. Our team is hand picked and we believe them to be the best in their field.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Favored design, needs, fixture make & model, product choice, color trend, tile choice, size and color,  but the main thing is Its always best to have some idea of the customers budget to be able to design within their means, this definately saves time.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

(a) Direct and assist them to carry out some of the labour required on their project (b) Set up the best possible prices from our suppliers for them to purchase their products (c) Ensure the work place is safe and easily accessible at all times.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

As Oneflare is a very important business partner we are prepared to offer the following discounts to all Oneflare customers: 10% Discount to all Plumbing Maintenance  5% Discount on contract price for all renovation work (B/room, Kit, L'Dry, WC, reno's, upgrades, general building maintenance.)

Question 12

What makes your pricing competitive?

Accepted Answer

We believe we are very competitive price wise and strongly believe that "word of mouth" is the best form of advertising you can possibly achieve. We strive for this with every job we do!!!

Question 13

How do you normally charge for your service?

Accepted Answer

Plumbing maintenance is normally charged out at hourly rate, however in some cases its best to look at the job overall and quote  to achieve the best contract price, each job is different and we are here to help.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in Bathroom, Laundry and WC renovations, upgrades,  We also pride ourselves with our Plumbing Maintenance Division and have vans on the road 24/7 at call to undertake all your plumbing needs and requirements

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are qualified and licensed with the QBCC to undertake your project Every team member is qualified and licensed in their own field We are Certified Bathroom Designers (CBD), We are totally insured for all that we undertake

TDAB Projects PTY LTD

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