Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, I am an insured business and a registered tax agent. I take pride in providing accurate, compliant, and high-quality work. If there’s ever an issue or concern, I will work with you to resolve it promptly. Client satisfaction and trust are my top priorities.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No

Question 3

How did you decide to get into your line of work?

Accepted Answer

I’ve always enjoyed working with numbers and helping people make sense of them. After gaining experience in public practice, I realised how many individuals and small business owners felt overwhelmed by tax and bookkeeping. That inspired me to start my own business where I could offer personal, down-to-earth support and help clients feel more confident and in control.

Question 4

What do you like most about your job?

Accepted Answer

I love being able to take the stress out of tax time for my clients. Whether it’s helping someone get their first refund or supporting a small business with their books, it’s rewarding to know I’m making their life a little easier. I also enjoy building genuine, long-term relationships with the people I work with.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Clients should ask:  Are you a registered tax agent or BAS agent? What experience do you have with individual or small business tax returns? What software do you use (e.g. Xero, MYOB)? Do you offer fixed pricing or quotes up front? How do you ensure my return is compliant with ATO and TPB requirements?  It’s also a good idea to choose someone who communicates clearly, is easy to contact, and takes the time to understand your situation — not just lodge and forget.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Clients often ask about what deductions they can claim. I always provide clear, tailored information on potential deductions based on their work type and circumstances, so nothing is missed.  Another common question is, “Why do I have a tax payable?” I take the time to explain the details of each tax return — including income, deductions, and how the final outcome was calculated — so clients understand exactly what’s going on. I believe in not just lodging your return, but helping you feel informed and confident about it.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

As a registered tax agent, I have a professional and ethical obligation to act in the best interests of my clients while staying fully compliant with ATO and TPB requirements. I take that responsibility seriously.  You can trust that I follow the rules, stay up to date with tax law changes, and maintain high standards of accuracy and confidentiality. I’m not just here to lodge a return — I’m here to provide honest advice, explain your options clearly, and ensure you’re claiming everything you're entitled to without crossing any lines. My goal is to build long-term relationships based on trust, transparency, and quality service.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Choosing the right tax or bookkeeping professional isn’t just about qualifications — it’s about finding someone you connect with and someone who understands your specific needs. If you have an investment property, run a small business, or work as a sole trader, it’s important to choose someone with the right experience to guide you properly.  I specialise in individual and small business tax, including clients with rental properties, sole traders, and those with more complex deductions. I’m a registered tax agent who takes a clear, down-to-earth approach — I’ll explain your return, help you understand your numbers, and make sure nothing is missed. I genuinely care about making tax time easier and more transparent for you, with no stress or guesswork.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide an accurate quote, I usually need to know a few key details, such as:  The type of return (individual, sole trader, rental property, etc.) Whether you have investment income (like dividends, managed funds, or crypto) If you own a rental property or multiple properties If you operate a business and how your records are kept (e.g. software, spreadsheet, or paper) The number of deductions or claims you’re expecting to include Whether bookkeeping or BAS lodgement is also required  Every client is different, so I take the time to ask the right questions up front. That way, there are no surprises — just a clear quote based on your specific needs.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Here are three simple ways to help reduce your tax preparation costs and make the process more efficient:  Provide organised, collated information – Group your receipts, income records, and deduction details clearly (or use a spreadsheet or summary if possible). The more organised your documents, the less time it takes to prepare your return.  Be transparent with your information – Include everything up front, even if you’re unsure it’s relevant. Providing full and honest details helps avoid back-and-forth and ensures your return is done right the first time.  Reply to email queries promptly and answer all questions at once – Responding in one go helps keep things moving quickly and avoids delays. It also means I can complete your work in fewer billable hours.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes! I offer a $25 referral voucher for any client who refers a friend, family member or colleague to me — if I win the job, you’ll receive a $25 gift voucher. It’s my way of saying thank you for spreading the word and supporting a small local business.

Question 12

What makes your pricing competitive?

Accepted Answer

My pricing is based on the estimated time required to complete your return or bookkeeping work — not flat fees that overcharge simple jobs. I assess each client’s situation individually and provide a clear quote upfront based on the records provided and the complexity involved.   This means you're only paying for the work you actually need, with no hidden fees or surprises. I also offer flexible pricing for ongoing clients and small businesses who need regular support.

Question 13

How do you normally charge for your service?

Accepted Answer

Once I understand the scope of your job, I’ll send you a detailed fee proposal outlining the expected cost. Once you’ve accepted the quote, I’ll begin preparing your tax return or bookkeeping work. This ensures transparency from the start — you’ll know exactly what to expect, with no hidden fees. For ongoing or complex work, I can also offer tailored packages or hourly rates depending on your needs.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

I have a strong background working with clients in trade-based industries like construction, fabrication, fencing, warehousing, and more. Having worked in these environments myself, I understand the day-to-day demands and how to make tax and bookkeeping easier for tradies who’d rather stay on the tools than deal with paperwork.  That said, I work with a wide range of individuals and small business owners — including clients with investment properties, sole traders, and employees in all fields. My focus is always the same: to get the most out of your tax return, help you claim what you're entitled to, and ensure everything is done correctly and efficiently.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

I’m a registered tax agent, which means I’ve met strict education, experience, and ethical requirements set by the Tax Practitioners Board. I’m also a professional member of the Institute of Public Accountants (IPA) — one of Australia’s three main professional accounting bodies, alongside CPA and CA.  With over three years’ experience preparing individual and small business tax returns, I’ve worked across a variety of industries and tax situations. I also regularly complete continuing professional development (CPD) to stay up to date with the latest tax laws and ATO requirements.  I combine technical knowledge with a down-to-earth, practical approach to help my clients get the best results while staying fully compliant.

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