Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Our business is covered with public liability insurance and professional indemnity insurance.   After a job is done, we are happy to attend to all concerns and requests for clarification. If our works are at fault, we will correct them at our costs.

Question 2

What questions should a customer ask to hire the right service professional?

Accepted Answer

What knowledge, expertise and skills a service professional can bring to clients? What are clients' expectations and the outcomes to achieve when a job is assigned to service professional? What are the professional's personal traits and approach to customer service?

Question 3

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We understand concerns and outcomes that need to be resolved and achieved for your tax return, or your financial and tax circumstances. We will bring our best to work for the outcomes in a professional and reliable manner, and surely to meet your time deadlines.

Question 4

Why should a customer hire you over another service provider?

Accepted Answer

We are local accountants. You will find any store easy and close to where you live or work.  We offer services with a reasonable fee, fast turnaround time, excellent customer service.  Our Accountants are committed to guiding you with premier standards of technical, professional, industry and ethical expertise.

Question 5

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

We'll need to review your previous tax return, financial statements, know your overall financial status, understand your financial goals and expectations. That will give us enough information to provide you a competitive price quote.

Question 6

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Customer can save money by doing the following: 1. Clear instructions & expectations 2. Clean and organised data/files/records 2. Effective communications

Question 7

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes. If you would like to switch to us due to home or job relocation or any other reasons, you are welcome to come to us and we can offer you 10% discount to your existing accountant. If you are Oneflare customers, we can offer further 10% discount.

Question 8

What makes your pricing competitive?

Accepted Answer

We understand the cost and pricing structures and we will pass on immediately any cost savings to our clients so they can benefit too. We also regularly reviews our fees to meet the industry standards, customer satisfaction.

Question 9

How do you normally charge for your service?

Accepted Answer

We normally send a fixed price quote for the work to each client. We understand the nature of work involved and then give a fixed price quote for the peace and satisfaction of the client.

Question 10

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Tax Store are specialists in helping individual's, small businesses', and large corporate businessess' tax compliance and requirements in any trade and industry, telecommunications, retail, wholesale, farming, etc...

Question 11

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are registered tax agents and qualified accountants.  We are CPA, CA and IPA member.  The solution to grow your business with Tax Store is simple. We'll put an entire team of experts around you. We'll grow with you.  For individual clients we are also here to help you to maximise your tax refund.

Tax Store St Albans & Cairnlea

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