Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

I do have a personal indemnity insurance which is one of the prerequisites in maintaining a current Tax Agent Registration.

Question 2

How did you decide to get into your line of work?

Accepted Answer

It just seemed a natural career for me as I am a 'figures' person and like assisting people in understanding the tax system. Sometimes a client may just want to lodge a tax return but I provide an environment that allows the client to feel free to ask questions.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

I have several clients who comment that they never enjoyed tax time but now actually look forward to making their appointments. One client said it would be good if it came round twice a year. Ha ha, we would all like two refunds a year :)

Question 4

What do you like most about your job?

Accepted Answer

There are many things that I like about my job, clients often find tax daunting even stressful, so I find much pleasure when I succeed in alleviating anxiety.  My job is much more than lodging tax returns, I believe my growing client list is the result of building relationships of trust.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

A prospective client should ensure the tax accountant is a registered tax agent. Other important aspects are the fee schedule, timeframe and what information will be required.

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How much refund am I getting? Firstly I answer the FAQ with the 'figure' but then I endeavor to explain the client's position clearly. Quite often there are strategies available to improve the refund or ways to reduce the tax payable if that is the outcome.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

My office is very private, the client's finances and taxes are a personal matter and I commit to maintaining the client's personal information secure and private at all times.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

The focus is on the client and the mission is to provide a high quality tax service in a relaxed professional environment.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Information required to give an accurate quote would be the type of return required; for example an individual, complex deductions, investments, rental property, share portfolio and managed funds. Business returns, bookkeeping required, estimating income helps to gauge size of business.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The client can save money and time by being organised. Using a bank card for all tax expenses instead of cash ensures claims can be verified. Keeping all tax information in a file or envelope and marking with relevant year.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

I offer the same fees to new and return clients. I have not increased my fees for several years and I do not recoup the fee charged by One Flare to the client.

Question 12

What makes your pricing competitive?

Accepted Answer

I operate from a home office therefore my overheads are low compared to my competitors. Having affordable fees is a bonus for my clients as the service and professionalism received is of a very high standard.

Question 13

How do you normally charge for your service?

Accepted Answer

I have a base rate for tax returns with additional charges for complex returns. If work is time consuming, then I charge an hourly rate. For instance I generally charge a base rate for lodging a BAS with an hourly rate for additional bookkeeping.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Having a Masters in Taxation, I have a broad knowledge of all aspects relating to tax, however I do possess an additional interest in superannuation. I like to ensure my clients have a good understanding of superannuation and the tax advantages available.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Tax Specialist with post graduate studies. Masters in Taxation. Registered Tax and ASIC Agent. Been working as a Tax Consultant for more than 10 years

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