Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

We are insured for any breaks up to $40000.00 and we provide this free of charge. Excess is $500.00 and we guarantee any problems will be taken care of in a timely manner. Unlike some insurances our insurance covers your furniture while its in our care not just while its in transit.  We also have pulic liability insurance.

Question 2

What do you like most about your job?

Accepted Answer

Several things but the main one would be meeting new people everyday.

Question 3

What questions should a customer ask to hire the right service professional?

Accepted Answer

Some of the common problems we hear from people are that they have been over charged for hidden costs. Some of these are Depot charges, heavy lifting fee's, GST.   Truck size is another common problem where the client has either forgotton to add items or the removalist has not factored the size of some furniture.  Asking about truck size and hidden fee's can save people alot of stress and confussion on the day.  Customers should always ask for a written quote which includes all fees and truck size.

Question 4

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Common questions we are normally asked about are  insurance and payment options.    We have a great insurance policy which covers our clients for any break up to $40000.00. This cover is better than your normal transit cover in that it covers our customers furniture for the entire move while its in our care and not just for trasit.  Payments for the removal work can be made by either credit card or cash on the day and after the client is happy  the job has been completed.

Question 5

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We have a very robus booking system for all of our moves this makes very reliable on the day or your move and makes sure we never overbook. We aso allow extra time for each job and have extra staff to help if needed.  All staff are fully trained and capable to do the job at hand, we constantly ask clients how the move went after our staff have finished and act accordingly to their feedback.  Our Businesses core strength is being customer focussed.

Question 6

Why should a customer hire you over another service provider?

Accepted Answer

Sunshine State Removals Guarantee's the best price every time.   We also take great pride in our work to make sure your move with us is the best ever!. All of our guys are young, fit and enjoy what they do!.   When you move with Sunshine State Removals you get a first class service at the Lowest possible price that's our Guarantee!

Question 7

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Basic things we like to know are house size, pick up and drop off points, access and the date the move is intended for. Inventory lists are great for a more precise quote but we are happy to talk to clients about what needs to be done.

Question 8

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

The Obvious one would be to help our staff on the day even if its just bring small items out to the truck this will help speed things up.   Having things already broken down i.e beds tables etc will help save time and money as well.    The third thing we would suggest is making sure all loose items are packaged in boxes (pots and pans, dvd players, ornaments etc.) or taped together (brooms, rakes garden tools etc.) as a removalist packing a truck is easier and take less time when these things are pack properly.

Question 9

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We would like to offer Oneflare Customers a great rate that we think is very competitive, any move before November 30 we will discount our normal hourly rate of $95/hr down to $85/hr. We also guarantee to match or better any other written quote.

Question 10

What makes your pricing competitive?

Accepted Answer

Simply put...We Guarantee the Best Prices In Brisbane!. When you Book a move with Sunshine State Removals you pay a fair price and get a quality service. If you find a better written quote we Guarantee to match or better that quote.

Question 11

How do you normally charge for your service?

Accepted Answer

We like to think outside the box. Our charges are normally based on an hourly rate but we also provide set rate and even Capped rates. Our Client's have the choice of paying by cash or credit card.

Question 12

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialize in all aspects of furniture removal. Our main focus is customer satisfaction which means being fast, friendly, capable and well prepared for each move.

Question 13

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

All of our staff have been through a trial period where they have been given extensive training while working with our more experience staff, after which they start work as an off sider. All of our staff at the current time have over 6 months experience with our more experienced staff having over ten years in the industry.

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