Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we’re fully insured with $5 million in Public and Products Liability coverage, just in case.  We take pride in what we create. Every site is reviewed carefully and comes with a post-launch support window. If something doesn’t match the brief, we’ll make it right.  We build with SEO best practices baked in. Long-term traffic depends on your broader marketing, but we’ll set you up strong and help you go further if needed.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, we won’t ask for your vaccination status. Most of our work is remote, and if we do meet in person, we’ll follow local health advice to make sure everyone feels safe and comfortable

Question 3

How did you decide to get into your line of work?

Accepted Answer

Our founder Riz has always believed that creativity should do more than look good. It should solve real problems. With a background in retail, publishing, and pitching, he sharpened his skills in business strategy and copywriting over two decades.  After studying design as a practical tool for impact, he started Studio Riz to help businesses grow with clarity and purpose. Today, he also teaches design and business at JMC Academy, bringing that thinking to the next generation and into every project we take on.

Question 4

Do you have a favourite customer story you would like to share?

Accepted Answer

Zelrose started as a side hustle, led by a solo founder with a clear vision but no brand foundation. We helped rename, rebrand and relaunch the business — from corporate and brand strategy through to visual identity, website, marketing and store signage.  Three years on, Zelrose is a seven-figure IT service provider. We’re proud to still be part of their journey, helping them stay sharp and scale with clarity and confidence.

Question 5

What do you like most about your job?

Accepted Answer

We love helping people see their business clearly and show up with confidence. The best part is when everything clicks. Strategy that works, a story that feels real, and design that reflects true value.  For us, it’s not just about making things look good. It’s about solving meaningful problems and building something that lasts. Whether we’re shaping strategy, writing content, or designing a site, we’re proud to create work that helps people grow, lead, and connect with purpose.

Question 6

What questions should a customer ask to hire the right service professional?

Accepted Answer

Don’t just ask what tools they use. Ask how they solve problems. A good provider should share their process, not just their portfolio.  But the real sign of quality is when they ask you the right questions.  A strong website partner will want to understand what makes your business unique, who you’re speaking to, and how to turn visitors into leads. If they’re not thinking about content, messaging and conversion, they’re not building a website. They’re just filling in templates.

Question 7

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will it take? Timelines depend on the size and complexity of your project, but most websites take around 4 to 8 weeks. It can be quicker, but we know you’re balancing other priorities too. We aim to deliver quality work that’s built to last.  Can I update the site myself? Yes — that’s the goal. We build on platforms like Squarespace and Shopify so you can make updates confidently, without relying on a developer. We can also create guides for tasks like adding products or publishing blog posts. If you’re short on time, we’re here to help.  Do you offer SEO? Every site we build includes SEO best practices like page titles, image optimisation, descriptions and clean structure. For ongoing SEO or content marketing, we’re happy to connect you with trusted partners.  What’s included in your service? We cover everything from strategy, copywriting and design through to handover. You’ll also get the training and support you need to manage your site confidently after launch.  Can you just design a homepage? We could, but we get the best results when we understand the full picture. One-off designs often lead to short-term fixes rather than long-term results, and we’re here to build what lasts.  Can you upgrade or fix my logo and branding? Yes. We can refine what you already have or create a full rebrand. Sometimes a small shift can sharpen your message and boost consistency. We’ll help you decide what makes the most sense for your goals.

Question 8

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

We treat every project with the same care as if it were our own. That means asking thoughtful questions, setting clear expectations, and paying close attention to detail throughout.  With over 20 years of working inside real businesses, we understand the pressures you face and the results you’re aiming for. We focus on clarity, long-term value and design that works, not just what looks good today.  Our process is structured, our support is personal, and everything we build is made for you to manage with confidence.  When you work with us, you get more than a website. You gain a partner who is committed to helping you grow.

Question 9

Why should a customer hire you over another service provider?

Accepted Answer

We bring a level of experience that most providers simply don’t.  Before starting Studio Riz, our founder worked inside large enterprise organisations and pitched for multi-million dollar projects. With over 20 years across industries like retail, tech, publishing and education, he brings strategic thinking and real business insight to every project.  That experience shapes everything we do — from clarifying your message to designing systems that grow with you. Your website won’t just look good. It will speak to the right people, support your growth and give you the tools to lead with confidence.  If you’re looking for more than just a designer, and want someone who understands how business really works, then you’re in the right place.

Question 10

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

To provide a clear and accurate quote, we usually start with three key areas: 1. Your goals. What does success look like for you? Are you growing, repositioning, streamlining or launching something new? 2. Your scope. Do you need a full site or a refresh? Will you need support with branding, content or strategy too? 3. Your timeline and team. When do you need to launch, and who will be involved from your side?  The more clarity we have upfront, the more tailored and transparent your quote will be. We’re happy to guide you through these questions, even if you’re still working it out.

Question 11

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Here are three simple ways to reduce costs and get better results from your project:  1. Think about your ideal customer. Take time to reflect on who you’re speaking to. What do they need? What problems are they trying to solve? The clearer your audience, the sharper your message and the more focused our work can be.  2. Look at the competition. Collect a few examples of businesses you admire or compete with. What works about their websites or branding? What doesn’t? Understanding your position helps us build something that stands out with purpose.  3. Create a visual reference. Put together a few brands, styles or people that match how you want to show up. These don’t need to be from your industry, just anything that captures the tone or feel you’re aiming for. It saves time and gives us a strong starting point.  Doing this prep before we begin not only saves time and budget. It also sets your project up for stronger, more meaningful results.

Question 12

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes. We’re offering a free brand visual tune-up just for Oneflare customers.  We’ll review your current branding and share practical tips for small tweaks that can make a big difference. Whether that’s refining your logo, sharpening your colours or updating fonts. It’s a simple way to lift your first impression and show up with more clarity and confidence.  It’s also a smart first step if you’re thinking about a website project and want to get your brand ready.

Question 13

What makes your pricing competitive?

Accepted Answer

We’re not aiming to be the cheapest, and neither are the businesses we work with.  Just like we help clients attract higher-quality customers, we focus on delivering high-quality work. That means starting with the right strategy, combining it with strong design, and building systems that save you time and stress in the long run.  Our pricing reflects that focus. It includes everything you need to get a website that performs, not just one that looks good. You’re investing in a long-term asset that’s easier to manage, aligned with your goals, and built to grow with your business.

Question 14

How do you normally charge for your service?

Accepted Answer

We usually work on a fixed project fee based on the scope of work. This gives you clear pricing from the start, with no hidden costs or surprise add-ons.  We know every business has different priorities and budgets. That’s why we often offer a few tailored options. From essential foundations through to high-impact upgrades, so you can choose what makes the most sense for you.  If you’re looking to save, we can guide you on tasks you can prep yourself, like admin, research or gathering brand references. That way, your budget stays focused on the work that delivers the biggest impact.

Question 15

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes. We focus on websites and brand tools for businesses that are ready to grow or improve how they show up.  We help you get clear on what makes your business different, then turn that into words, design and tools that feel right and work well online and off. That includes your website, but also things like pitch decks, capability statements and templates your team can actually use.  It’s not just about looking good. It’s about helping your business communicate clearly and perform better, every day.

Question 16

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our founder brings over 20 years of experience across retail, publishing, merchandising and strategy. He understands how brands work inside real businesses, not just on paper.  He holds a Bachelor’s in Visual Arts and Design and teaches Design and Entertainment Business Management at a tertiary level. His teaching focuses on helping the next generation of creatives and entrepreneurs think strategically and work with clarity.  As a team, we bring together skills in brand strategy, copywriting, design, web development and AI tools. This mix helps us create websites and brand systems that are clear, practical and built to perform.

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Are you an insured business and do you guarantee your work?

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Business contact details

Opening hours

Business description

Accepted payment methods

Browse web design experts by suburb

Services

Qualifications

Add your review

Frequently asked questions

Are you an insured business and do you guarantee your work?

Will you require customers to share their COVID-19 vaccination status?

Unique selling points

Need an expert?

Studio Riz