Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes we are fully insured and we offer a money back guarantee. If you are not satisfied for any reason, we will refund your money right up until the final inspection and the full completion of the website.

Question 2

How did you decide to get into your line of work?

Accepted Answer

I wanted more out of life than the mundane go to work, get paid, get old. I discovered SEO through studies an my IT diploma and thought surely it can't be that easy. It wasn't but after many years I perfected the approach and built a sustainable business model that gave me fulfillment.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

One of our customers, Gold Coast Truck Rentals is a family owned truck rental company based on the Gold Coast. They have been customers of Straight Up for about 8-9 years now. When we started with them they were just keen to grow their business a little. They now DOMINATE online in their industry.

Question 4

What do you like most about your job?

Accepted Answer

Freedom to choose when and where I work for work/life balance so that I can spend quality time with my family when and where I am needed. :)

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

What do you do? How do you do it? How do you measure success? What guarantees can you offer? How long have you been doing this? Can you give me some client examples?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Knowledge is power. Customers usually ask us to explain what we do and how we do it. We usually answer this by telling people exactly how we do what we do. This industry is rife with cowboys that like to keep everything a secret on how and what they do. We don't. We are happy to explain what we do.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

Our core brand values are to tell it like it is. If we can't do it we will tell you and the reasons why. Secondly, we take an extremely transparent approach so there are no 'mysteries'to how we do what we do.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

Because we look at a business as our own. We take the responsibility end to end, not just completing a service but looking at things through the lens of a business owner.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

From an SEO/SEM perpective: Product/Service and price range Target Market Ideal customer From a web design perspective: A style that you like or some examples of website that you like Functionality Product/Service and price range

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tip number 1 - Have a clear idea of your product/service. Tip number 2 - Have an understanding of your ideal customer, the 'low-lying fruit' Tip number 3 - Have a picture in your head of what you are looking for or be open to suggestions.

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a satisfaction guarantee. If you are not satisfied with our work, we will refund your money in full.

Question 12

What makes your pricing competitive?

Accepted Answer

Our pricing is competitive because you know that it covers the entire project. We always ensure that there a no hidden costs.

Question 13

How do you normally charge for your service?

Accepted Answer

We charge a flat fee so that there are no hidden surprises. Our approach is straight up and transparent in everything we do.

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in SEO and Search Engine Marketing, taking a results focused approach to each and every business we target. Also we focus on building conversion based websites.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We have been in the industry for the past 11 years. We treat every business as our own to ensure that we explore every possible avenue for business growth and opportunity

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