Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, STCH Product Pty Ltd is a fully insured business and complies with all relevant industry standards and regulations. We also provide a workmanship guarantee and a manufacturing warranty on all our products. Our guarantee covers any manufacturing faults or installation issues. However, damages resulting from severe weather or misuse are not covered under warranty. We are committed to delivering premium quality, precision, and durability in every project.

Question 2

Will you require customers to share their COVID-19 vaccination status?

Accepted Answer

No, STCH Product Pty Ltd does not require customers to share their COVID-19 vaccination status. We respect the privacy of our clients and comply with all relevant health and safety regulations. Our team follows appropriate hygiene and safety protocols to ensure a safe working environment for all parties.

Question 3

What COVID-19 measures do you have in place?

Accepted Answer

STCH Product Pty Ltd maintains strict health and safety protocols in line with government guidelines. Our COVID-19 measures include:  Regular sanitisation of tools, vehicles, and equipment  Social distancing on site where practical  Use of PPE including masks and gloves as required  Daily health checks and monitoring of staff wellness  Immediate isolation and testing of any team member showing symptoms  We prioritise the safety of our clients, staff, and the wider community at all times.

Question 4

How did you decide to get into your line of work?

Accepted Answer

STCH Product Pty Ltd was founded with a passion for precision engineering, construction excellence, and delivering premium architectural finishes. Our journey began nearly two decades ago, recognising a gap in the market for high-quality, locally manufactured aluminium, steel, and glass solutions. Over time, we evolved into a trusted partner for Tier 1 and Tier 2 builders, driven by a commitment to quality, innovation, and client satisfaction.

Question 5

Do you have a favourite customer story you would like to share?

Accepted Answer

One standout customer story for STCH Product involved a large-scale residential development, The Grand Hill, delivered for DASCO. We were engaged to complete all aluminium and glass metalworks across 24 homes and 14 townhouses, including custom pergolas, main entry gates, vertical screens, and glass balustrades.  The client was impressed by our ability to deliver bespoke designs with a rapid turnaround, despite site constraints and design changes. Our in-house fabrication and installation team ensured seamless coordination, resulting in a successful handover ahead of schedule. DASCO continues to engage us for new projects based on that performance.

Question 6

What do you like most about your job?

Accepted Answer

At STCH Product, what we value most is bringing architectural visions to life through precision-built, durable metal and glass solutions. We take pride in transforming complex designs into high-quality, custom-fabricated installations that elevate the appearance and functionality of buildings. Seeing our products integrated into landmark developments, and knowing they meet the highest standards of safety, aesthetics, and durability, is incredibly rewarding. Every project is a chance to innovate and exceed expectations.

Question 7

What questions should a customer ask to hire the right service professional?

Accepted Answer

Customers should ask the following key questions to ensure they hire the right service professional:  1. Are you licensed and fully insured?  This ensures the company is qualified and compliant with legal and safety standards.  2. Do you provide a workmanship and product warranty?  A reliable professional will stand behind their work.  3. Can you provide references or past project examples?  Reviewing past work helps assess quality and experience.  4. What materials do you use, and are they Australian-certified?  High-quality, local materials ensure compliance and durability.  5. What is your estimated timeline and process?  Transparency in scheduling, fabrication, and installation is essential.  6. How do you manage variations or unforeseen issues?  Professional handling of changes reflects strong project management.

Question 8

What questions do customers commonly ask and how would you answer them?

Accepted Answer

1. Are your products Australian-made? Yes — all our aluminium, steel, and glass products are manufactured locally in our Sydney facility using Australian-certified materials.  2. Do you provide installation as well as supply? Absolutely. We offer end-to-end service, including custom fabrication, delivery, and professional installation by our in-house team.  3. What’s your lead time? Lead times vary depending on project size and product type, but typically range from 2 to 6 weeks. We prioritise prompt and realistic scheduling.  4. Do you offer warranties? Yes. We provide a manufacturing and installation warranty. This covers defects in workmanship or materials, excluding damage from misuse or extreme weather.  5. Can you assist with design or certification? Yes — we collaborate with qualified engineers and can provide certified shop drawings and engineering compliance where required.  6. Have you worked on large or complex projects? Yes. We’ve successfully completed projects for Tier 1 and Tier 2 builders, including DASCO, Corben Construction, and QCM.

Question 9

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

STCH Product Pty Ltd is a trusted industry leader with nearly 20 years of proven performance in aluminium, steel, and glass fabrication and installation. Our reliability stems from:  End-to-end control: We manage every stage — from in-house manufacturing to professional installation — ensuring precision and accountability.  Proven track record: Trusted by Tier 1 and Tier 2 builders, we’ve delivered on complex commercial and residential projects with excellence.  Compliance and certification: Our work complies with the NCC and relevant Australian Standards, with certified engineers backing our designs.  Warranty-backed quality: We stand by our workmanship and materials, offering formal guarantees and transparent service.  Clients trust us because we deliver what we promise — every time.

Question 10

Why should a customer hire you over another service provider?

Accepted Answer

Customers choose STCH Product Pty Ltd over others because we offer unmatched value through:  Premium Quality: All products are locally manufactured in Sydney using Australian-certified materials, ensuring compliance and durability.  Custom Solutions: We tailor each design to the specific project, offering versatility in aluminium, steel, and glass applications.  Proven Experience: With nearly 20 years in the industry, we’ve delivered for Tier 1 and Tier 2 builders, including DASCO, QCM, and Corben Construction.  Fast Turnaround: Our in-house manufacturing and fleet allow us to meet tight deadlines without compromising quality.  Fully Insured & Certified: We offer engineering certification, full compliance with NCC and Australian Standards, and comprehensive warranties.  We’re not just installers — we’re partners committed to delivering excellence at every stage.

Question 11

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Before STCH Product Pty Ltd can provide an accurate quote, we typically require the following:  Architectural or shop drawings – To assess dimensions, fixings, and detailing.  Scope of works – A clear list of required items (e.g. balustrades, louvers, pergolas).  Material preferences – Including finish (e.g. powder coat, timber-look) and glass type (if applicable).  Site location and access conditions – For delivery and installation planning.  Timeline or critical milestones – To assess lead time feasibility.  Budget constraints (if any) – Allows us to tailor cost-effective alternatives if needed.  Engineering or compliance requirements – Especially for high-risk or commercial applications.  This ensures we quote competitively, accurately, and in line with project expectations.

Question 12

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Here are three practical ways a customer can save money before STCH Product begins work:  Finalise Design Early Locking in product types, finishes, and dimensions reduces costly design changes and rework during fabrication or installation.  Bundle Multiple Items Combining several components (e.g. balustrades, screens, and gates) into one package allows us to offer better pricing through efficient manufacturing and scheduling.  Ensure Site Readiness Clear access, scaffolding in place (if needed), and completed preceding trades help avoid delays, variation costs, or rescheduling fees.  These proactive steps help optimise costs while maintaining the premium quality STCH Product is known for.

Question 13

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

Yes, STCH Product Pty Ltd is pleased to offer an exclusive Oneflare customer discount of 10% on your first project with us. This applies to any aluminium, steel, or glass fabrication and installation service valued over $5,000.  Simply mention this offer when requesting your quote. Terms and conditions apply. This is our way of welcoming you to experience the precision, quality, and reliability that STCH Product is known for.

Question 14

What makes your pricing competitive?

Accepted Answer

STCH Product Pty Ltd offers competitive pricing through a combination of strategic advantages:  In-house manufacturing – We fabricate all products in our Sydney facility, eliminating third-party mark-ups and ensuring cost control.  Streamlined operations – With our own fleet and installation team, we avoid subcontracting delays and reduce overheads.  Bulk purchasing power – Our long-standing supplier relationships enable us to secure premium materials at lower costs.  Tailored solutions – We work within your budget by proposing value-engineered alternatives without compromising quality.  Our clients benefit from premium workmanship at highly efficient, market-aligned rates.

Question 15

How do you normally charge for your service?

Accepted Answer

STCH Product Pty Ltd typically charges on a lump sum contract basis, where a fixed price is agreed upon after reviewing the scope, drawings, and specifications. However, we can also accommodate:  Progress payments aligned with project milestones (e.g. deposit, fabrication, installation, completion)  Variation-based pricing for additional works outside the original scope  Per metre or per unit rates, where applicable, for items like balustrades or screening  All quotes are fully itemised for transparency, and GST is included unless otherwise stated.

Question 16

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

Yes, STCH Product Pty Ltd specialises in custom architectural metalworks, with a core focus on:  Aluminium fabrication – Including balustrades, louvers, pergolas, gates, and privacy screens  Frameless and framed glass installations – For balustrades, pool fencing, and entry features  Structural steel – Such as staircases, mezzanines, and custom frameworks  Our expertise lies in delivering bespoke, high-precision finishes that meet engineering and aesthetic standards for residential, commercial, and Tier 1 projects.

Question 17

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

STCH Product Pty Ltd brings nearly 20 years of industry experience in metalworks, glass, and structural steel. Our qualifications and strengths include:  In-house team of licensed fabricators and installers, all trained to meet NCC and Australian Standards  Collaborations with certified engineers for design validation and compliance  Extensive portfolio of successful Tier 1 and 2 builder projects, including DASCO, Corben Construction, and QCM  Highly trained supervisors and project managers with deep construction knowledge and site experience  Commitment to continuous improvement, innovation, and safety compliance  This combination ensures we deliver workmanship of the highest calibre — on time, on budget, and with precision.

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