Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are fully insured. Our public liabilities insurance is covered up to five million dollars. This numbers is more than enough to cover the damage of the customer property or workers injury.

Question 2

How did you decide to get into your line of work?

Accepted Answer

We decided if that job suitable with our skill range and equipments, fit with our schedule and also if the price is appropriate.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

Absolutely Yes..  About a year ago, one family from Windsor Down hired us for basic cleaning and from there until now she trusted to look after her house every forthnight and from her we got another 3 customer until now

Question 4

What do you like most about your job?

Accepted Answer

I like to see the happiness from my customer because of our services. We help them to look after their house, so they can focus with their other priority (family, business, etc).

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

To hire the professional cleaner you should ask: 1. Do you have ABN and insurance? 2. How long you've been in cleaning business? 3. Do you have any references or recommendation from your customer?

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

Most of the customer usually will ask the question about "how much do you charge for "this" cleaning?". For us, before we mention the price, we will ask exactly what they want and explain what will do and after that we mention the quote.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

All my staffs are trustworthy people, they have police check certificate and they've been working with me for years and until now we never receive any complaints from our customer regarding the property loss.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are professional, experienced, friendly, on time, hard worker and trustworthy. Like our slogan, our price is one of the cheapest and affordable with Warranty Result

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

Typical things we need to know before quoting: 1. Asking what kind of cleaning the customer want? 2. When the customer need it? 3. Asking the details of the job?

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

Tips to save the money for customer: 1. Asking special offer from the cleaner (package) 2. Clean the house regularly before you moving out 3. Arrange to book the cleaning with enough time not at the end of the lease

Question 11

What makes your pricing competitive?

Accepted Answer

Our pricing is the affordable comparing to other company without sacrificing the quality. We provide warranty result for our cleaning result to give peace of mind to our customer

Question 12

How do you normally charge for your service?

Accepted Answer

Our rate normally charged by per job (per visit). This is base on how big or how hard is the job. To get all the information usually we will contact the customer, asking more details or sometimes we arrange the time to see the job.

Question 13

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We are specialist for END OF LEASE CLEANING, INVESTMENT CLEANING, WINDOW CLEANING and BUILDER CLEANING (RENOVATED house or NEW BUILT house).

Question 14

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

Our staffs are highly experienced and hard working, most of them been working as a cleaner for more than 5 years. So, they know what to do even without supervision. Experienced and hard working made them able to do the details.

Specta Clean

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Are you an insured business and do you guarantee your work?

How did you decide to get into your line of work?

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